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Complaints Resolution Specialist

2 months ago

Ottawa, Ontario, Canada CCTS-CPRST Full time

Job Summary:

The CCTS-CPRST is seeking a highly skilled Complaints Resolution Specialist to join our team of dedicated professionals. As a key member of our organization, you will play a critical role in resolving telecommunications and television complaints in a fair and impartial manner.

Key Responsibilities:

  • Communicate with disputing parties to attempt to mediate a successful resolution
  • Investigate complaints and recommend appropriate solutions based on the facts of the complaint
  • Escalate complaints to Investigations when necessary
  • Administer Codes of Conduct to complaints, as applicable
  • Support other departments on special projects and initiatives

Requirements:

  • Minimum Grade 12 high school diploma, or equivalent (post-secondary education in a related field strongly preferred)
  • Minimum of 2 years' experience handling complaints or in a dispute resolution environment, or an equivalent combination of education and experience
  • Previous experience working in the telecommunications industry is an asset
  • Previous experience using mediation techniques and dispute resolution best practices
  • Bilingualism (French/English) strongly preferred
  • Strong ability to communicate clearly, both orally and in writing
  • Intermediate to advanced MS Office (Word, Excel, and PowerPoint) and Outlook skills

What We Offer:

  • A dynamic and inclusive work environment
  • Opportunities for professional growth and development
  • A competitive compensation package

About Us:

The CCTS-CPRST is a leading organization in the field of telecommunications and television complaint resolution. We are committed to providing a free and impartial service to Canadians, and we are seeking a highly skilled and dedicated individual to join our team.