IT Operations Specialist

5 days ago


Québec, Quebec, Canada ALLTECH CONSULTING SVC INC Full time

At ALLTECH CONSULTING SVC INC, we are seeking a highly skilled IT Operations Specialist to join our team. As a key member of our production support team, you will be responsible for ensuring the smooth operation of our systems and applications.

Key Responsibilities:

  • Handle production management services including end-user support, systems monitoring, incident management and problem management, plant management, and event management.
  • Build extensive business and application knowledge required for supporting client-facing applications.
  • Diagnose and resolve application issues to ensure optimal performance and usability.
  • Identify and implement automation to reduce toil, improve efficiency and eliminate customer impact.
  • Provide root cause analysis with recommendations for improvements.
  • Configure application monitors using industry-standard monitoring tools, as well as developing customized monitoring solutions.
  • Interface with clients and other technology teams to provide governance and control around the production environment.
  • Manage / Drive outage calls and significant incidents; coordinate communications within an environment.
  • Act as a primary escalation/communication point between Application development teams and Business Units. Initiate, grow and shape processes, procedures and strategies to make the team more efficient.


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