Fundraising Operations Specialist

7 days ago


Québec, Quebec, Canada ROME GROUP Full time
Job Description

This role plays a vital part in the day-to-day operations of ROME GROUP's Institutional Advancement Division. The Fundraising Operations Specialist is responsible for processing contributions and memberships into our constituent relationship management system (Tessitura) with accuracy and timeliness.

Key Responsibilities:
  • Contribution Processing: Process donations and memberships received through various channels, including mail, phone, web, EFT, wire transfers, stock gifts, on-site events, and special events.
  • Gift Acknowledgments: Generate and fulfill gift acknowledgments and membership packets by merging, editing, and printing letters and preparing them for mailing.
  • Constituent Record Maintenance: Perform data entry and maintenance of constituent records, including address updates, contact information changes, interest coding, deduplication processes, and deceased record updates.
  • Daily Donation Batches: Assist in creating daily donation batches for entry, deposits, and reconciliation reports.
  • Donor Correspondence: Respond to donor inquiries regarding gift and pledge questions to ensure accurate coding and donor intent.
  • Matching Gift Forms: Process matching gift forms and perform online gift verifications as required.
  • Quality Control: Conduct quality control checks of work, making edits and corrections, and identifying issues and proposed improvements in data processing and operations procedures.
  • Confidentiality and Compliance: Uphold donor confidentiality and adhere to policies around cash handling and PCI requirements.
  • Attendance and Teamwork: Meet expected attendance guidelines and contribute to a culture of teamwork, cooperation, and respect within the division and throughout the organization.


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