Senior Claims Quality Assurance Specialist
4 weeks ago
Location: Quebec, Canada
Sector: Admin & Secretarial
Salary: 100,000.00 CAD to 120,000.00 CAD per annum
Our client, a respected leader in the insurance industry, is seeking a detail-oriented and highly skilled Claims Quality Assurance Specialist to join their team in Quebec. This is an excellent opportunity for a professional with experience in multi-line claims to take on a key role in auditing claims and driving continuous improvement within the claims operation. If you're looking to make a significant impact in a reputable company focused on operational excellence, this role is a great fit for you.
Benefits & Perks
- 100,000 to 120,000 salary with bonus
- Flexible hours of start time
- Hybrid role - twice a week in the office
- Shared purchase plan program
- Comprehensive medical and dental coverage
Responsibilities
- Conduct detailed file reviews of multi-line claims to ensure compliance with company standards and identify areas for improvement
- Compile and contribute to quarterly Claims Quality Audits, providing actionable recommendations to Regional Claims Operational Leaders
- Analyze the Claims Customer Experience and make recommendations to enhance overall satisfaction
- Collaborate with the Director of Quality Assurance and Claims Excellence to identify training needs based on multiple Training Needs Analysis inputs
- Design, develop, and deliver educational materials for virtual and traditional classroom training environments for new joiners
- Assist with vendor management, ensuring the quality and efficiency of external partnerships
- Provide insights and support for the continuous improvement of the claims operations within the region
- Apply analytical skills and attention to detail to identify trends and areas of opportunity for operational enhancement
Qualifications
- AMF License
- Commercial and Personal Lines claims experience of 10 years
- Mandatory French fluency with proficiency in English
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