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IT Operations Management Specialist

1 week ago

Québec, Quebec, Canada iA Financial Group Full time

Job Summary

We are seeking a highly skilled IT Operations Management Specialist to join our team. The successful candidate will play a crucial role in managing major incidents and collaborating with colleagues to coordinate problem management.

Key Responsibilities

  • Manage major incidents and ensure resolution within SLA
  • Lead and coordinate crisis cells
  • Guide teams in major incident resolution documentation, direct post-mortems and RCA meetings
  • Organize and lead work groups, produce management reports
  • Collaborate to operationalize ITIL practices, particularly incident and problem management
  • Improve system stability by coordinating problem management

Requirements

  • Bachelor's in Information Technology or relevant experience
  • 3-7 years of IT experience
  • Ability to work reliably, organized, and perform under pressure
  • Proven leadership, coordination, and communication skills
  • Experience in major incident management and complex technical problem resolution
  • ITIL practice knowledge, ITIL certification preferred
  • Knowledge of LEAN, DevOps, and SAFe methodology
  • Servicenow mastery or similar IT service management tools
  • Team or project management experience is an asset
  • Knowledge of common IT service technologies and software
  • Advanced French and English proficiency (oral and written) for internal communication with colleagues and partners across Canada