Hotel Front Desk Clerk: Guest Experience Specialist
4 weeks ago
Job Summary:
We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at Hearthstone Inn Dartmouth. As a key member of our front office team, you will be responsible for registering guests, handling room reservations, and providing excellent customer service. If you have a passion for hospitality and are looking for a challenging role, we encourage you to apply.
Responsibilities:
• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel, and change room reservations
• Provide information on hotel facilities and services
• Exchange foreign currency
• Process guests' departures, calculate charges, and receive payments
• Maintain an inventory of vacancies, reservations, and room assignments
• Follow emergency and safety procedures
• Clerical duties (faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wake-up calls
• Provide customer service
Requirements:
• 7 months to less than 1 year of experience in a similar role
• Secondary (high) school graduation certificate
• Strong communication and interpersonal skills
• Ability to work under pressure and maintain attention to detail
Work Conditions:
• Work at a physical location (no remote work option)
• Standing for extended periods
• Work in a fast-paced environment with multiple tasks and responsibilities
Benefits:
• Free parking available
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