Hotel Front Desk Representative
4 weeks ago
Job Title: Hotel Front Desk Representative
Job Summary: We are seeking a highly skilled and customer-focused Hotel Front Desk Representative to join our team at B.C. LTD. As a key member of our front desk team, you will be responsible for providing exceptional customer service, handling guest arrivals and departures, and ensuring a seamless experience for our guests.
Key Responsibilities:
- Investigate complaints and claims in a professional and courteous manner
- Register arriving guests and assign rooms in a timely and efficient manner
- Process group arrivals and departures, ensuring all guests are checked in and out smoothly
- Provide information on hotel facilities and services, including amenities and local attractions
- Assist guests with special needs, such as wheelchair accessibility and dietary requirements
- Perform light housekeeping and cleaning duties to maintain a clean and comfortable environment
- Use computerized bookkeeping systems to manage guest accounts and process payments
- Work effectively in a fast-paced environment, handling multiple tasks and priorities simultaneously
Requirements:
- 1-2 years of experience in a customer-facing role, preferably in the hotel industry
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues
- Ability to work in a fast-paced environment, with a high level of attention to detail and organizational skills
- Basic computer skills, including Microsoft Office and computerized bookkeeping systems
What We Offer:
- A competitive salary and benefits package, including health, dental, and vision coverage
- Opportunities for professional growth and development, including training and education programs
- A dynamic and supportive work environment, with a team-oriented culture
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