Hotel Operations Supervisor

3 weeks ago


Sydney, Nova Scotia, Canada castle rock country inn Full time
Job Summary

Castle Rock Country Inn is seeking a highly skilled Hotel Operations Supervisor to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring that our guests receive exceptional service and that our facilities are well-maintained.

Key Responsibilities

• Co-ordinate activities with other work units or departments to ensure seamless hotel operations

• Establish work schedules and procedures to maximize efficiency and productivity

• Prepare and submit reports to management on hotel performance and areas for improvement

• Co-ordinate, assign and review work to ensure that tasks are completed on time and to a high standard

• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery

• Requisition materials and supplies to ensure that the hotel has the necessary resources to operate effectively

• Address customers' complaints or concerns in a professional and courteous manner

• Train or assist in the training of other workers to ensure that they have the necessary skills and knowledge to perform their duties

• Take, cancel and change room reservations to ensure that guests have a smooth and enjoyable stay

• Receive and record bookings for package tours to ensure that guests have a memorable experience

• Provide information on hotel facilities and services to guests to ensure that they have a positive experience

Requirements

• 3-4 years of experience in a hotel management role

• Strong computer and technology knowledge, including MS Outlook

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and under pressure

• Strong organizational and time management skills

• Ability to work as part of a team and provide excellent customer service

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