Collections Manager
2 months ago
About Total Credit Recovery:
We are a leading financial services company, dedicated to providing exceptional customer service and recovery solutions. With over 550 employees across Canada, we are committed to excellence in all aspects of our business.Overview of Position:
We are seeking a highly skilled and experienced Collections Manager to join our team at Total Credit Recovery. This is a key leadership role that involves supervising and coordinating the daily activities of collection officers and supervisors. The successful candidate will be responsible for:- Establishing work schedules and procedures to ensure efficient and effective operations
- Resolving work-related problems and identifying training needs to improve performance
- Monitoring daily attendance and performance, and implementing corrective actions as necessary
- Projecting a work plan, setting expectations, and establishing completion goals to drive results
- Auditing and adhering to work plans to ensure compliance and quality
- Performing collection duties, including quality assurance of calls through call monitoring
- Conducting file audits and performing other administrative tasks as required
- Leading weekly training sessions to enhance skills and knowledge
- Conducting hiring interviews and completing performance reviews and performance counseling
- Handling escalated calls and resolving complex customer issues
Requirements:
To be successful in this role, you will need to possess:- Strong knowledge of credit and collections policy, systems, and controls, preferably in an oversight capacity
- Excellent technical skills, including proficiency in MS Office products and collection software
- Excellent analytical, communication, negotiation, and motivational skills
- A minimum of 2 years of related experience and a hands-on, proactive leadership style
- Telecom/1st party/Credit Card/Payment Processing industry experience is an asset
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Retail Store Manager
2 months ago
Toronto, Ontario, Canada Ethnic Collections Full timeAbout the RoleWe are seeking a highly skilled and experienced Retail Store Manager to join our team at Ethnic Collections. As a key member of our management team, you will be responsible for overseeing the daily operations of our retail store, ensuring that our customers receive exceptional service and that our store is always stocked with a wide range of...
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Retail Store Manager
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Retail Store Manager
3 weeks ago
Toronto, Ontario, Canada Ethnic Collections Full timeJob DescriptionWe are seeking a highly skilled and experienced Retail Store Supervisor to join our team at Ethnic Collections. As a key member of our store management team, you will be responsible for overseeing the daily operations of our retail store, ensuring exceptional customer service, and driving sales growth.Key ResponsibilitiesStaff Supervision:...
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Retail Store Manager
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Toronto, Ontario, Canada Ethnic Collections Full timeJob Title: Retail Store SupervisorWe are seeking a highly skilled and experienced Retail Store Supervisor to join our team at Ethnic Collections.Key Responsibilities:Staff Supervision: Supervise and coordinate the activities of sales staff, including apprentices, sales associates, and design team members.Sales Floor Management: Assign sales staff to duties,...
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Retail Store Manager
3 weeks ago
Toronto, Ontario, Canada Ethnic Collections Full timeJob Title: Retail Store SupervisorWe are seeking a highly skilled and experienced Retail Store Supervisor to join our team at Ethnic Collections.Key Responsibilities:Staff Supervision: Supervise and coordinate the activities of sales staff, including apprentices, sales associates, and design team members.Sales Floor Management: Assign sales staff to duties,...
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Toronto, Ontario, Canada Ethnic Collections Full timeJob DescriptionWe are seeking a highly skilled Retail Store Supervisor to join our team at Ethnic Collections. As a key member of our store operations team, you will be responsible for overseeing the daily activities of our sales floor, ensuring a positive customer experience, and driving sales growth.Key ResponsibilitiesStaff Supervision: Supervise and...
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Retail Store Manager
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Toronto, Ontario, Canada Ethnic Collections Full timeJob Title: Retail Store ManagerJob Summary: We are seeking a highly skilled Retail Store Manager to lead our team at Ethnic Collections. The successful candidate will be responsible for supervising staff, assigning sales workers to duties, and ensuring the smooth operation of the store.Key Responsibilities:Supervise and coordinate the activities of sales...
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Retail Store Manager
1 month ago
Toronto, Ontario, Canada Ethnic Collections Full timeJob DescriptionWe are seeking a highly skilled Retail Store Supervisor to join our team at Ethnic Collections. As a key member of our store operations team, you will be responsible for overseeing the daily activities of our sales floor, ensuring a positive customer experience, and driving sales growth.Key ResponsibilitiesStaff Supervision: Supervise and...
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Retail Store Manager
1 month ago
Toronto, Ontario, Canada Ethnic Collections Full timeJob DescriptionWe are seeking a highly skilled Retail Store Supervisor to join our team at Ethnic Collections. As a key member of our store operations team, you will be responsible for overseeing the daily activities of our sales floor, ensuring a positive customer experience, and driving sales growth.Key ResponsibilitiesStaff Supervision: Supervise and...
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Retail Store Manager
1 month ago
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Retail Store Manager
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Retail Store Manager
2 months ago
Toronto, Ontario, Canada Ethnic Collections Full timeJob SummaryWe are seeking a highly skilled and experienced Retail Store Manager to join our team at Ethnic Collections. As a key member of our retail team, you will be responsible for overseeing the daily operations of our store, ensuring exceptional customer service, and driving sales growth.Key ResponsibilitiesStore Operations: Supervise and coordinate the...
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Retail Store Manager
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Retail Store Manager
4 weeks ago
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