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Technical Support Specialist
2 months ago
International Game Technology (IGT) is a leading provider of gaming solutions. We are seeking a highly skilled Technical Support Specialist to join our team.
Key Responsibilities- Collaborate with the Second Level Support team to resolve incidents efficiently.
- Perform operations support tasks as required.
- Conduct root cause analysis for incidents.
- Test software releases with customers and local staff to resolve problems.
- Clarify requirements for software enhancements.
- Act as a subject matter expert on local technical regulations, providing inputs to the software development and QA teams.
- Test support for customers, local IGT teams, and regulators.
- Work with the QA team to ensure proper user test scripts are in place and executed, including special testing conditions applicable to the jurisdiction.
- Support the Integration Engineer for test and production environment deployments, including hotfix deployments.
- Manage and maintain incident tickets using tracking tools (Salesforce and Jira).
- Provide technical inputs on major incident reports.
- Coordinate with infrastructure and operations departments to maintain compliance with regulations.
- Support training and documentation for new system features.
- Engage with the project team for jurisdiction deliveries.
- Bachelor's degree in computer science or informatics.
- 3-5 years of working experience.
- Verbal and written communication skills in English.
- Knowledge of database administration and SQL.
- Knowledge of IBM DB2.
- Knowledge of Red Hat Linux, Windows (2008R2, 2012, 2016).
- Knowledge of Linux scripting and Windows PowerShell.
- Preferred qualifications include software development lifecycle knowledge, configuration management knowledge, software quality assurance experience, and ability to test, install, configure, and implement new software packages, technologies, and applications.
- Understanding of infrastructure and/or network maintenance is preferred.
- Knowledge of incident tracking systems (Salesforce and Jira) is preferred.
- Excellent communication and interpersonal skills.
- Eagerness to contribute in a team-oriented environment.
- Ability to work creatively and analytically in a problem-solving environment.
- Flexibility to travel as needed (no more than 20%).
