IT Operations Support Specialist
2 weeks ago
We are seeking a skilled IT Operations Support Analyst to join our team at GalaxE. As an IT Operations Support Specialist, you will play a critical role in ensuring the smooth operation of our systems and infrastructure.
Job SummaryThis is a challenging and dynamic role that requires excellent technical skills, strong communication abilities, and a passion for delivering exceptional results. If you have a keen interest in IT operations and a drive to succeed, we encourage you to apply.
Responsibilities- Provide first- and second-level support for desktops, laptops, mobile devices, and other hardware and software components.
- Analyze and resolve complex technical issues in a timely and professional manner.
- Collaborate with cross-functional teams to ensure seamless communication and coordination.
- Coordinate system changes, user builds, and desk moves while maintaining up-to-date documentation of system configurations.
- Manage incident and problem reporting processes, including logging, diagnosing, and escalating issues as needed.
- Minimum of 5 years of experience in the financial services industry, specifically supporting desktops on the trading floor.
- 5+ years of hands-on experience with Windows, Linux, and Mac OS environments.
- Proficient in using ServiceNow and JIRA ticketing systems for at least 5 years.
- 5+ years of experience supporting Android and iOS devices.
- Must be willing to work overtime when required.
- Certifications such as Azure, MCSE, MCSD, Microsoft Certified Product Specialist, CompTIA A+, ITIL.
- Competitive salary: $80,000 - $110,000 per year, based on experience.
- Overtime pay.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Prolonged periods of remaining stationary at a desk and working on a computer.
- Must be able to lift up to 15 lbs., as needed.
- Occasionally required to bend, kneel, crouch, and reach overhead.
- Hand-eye coordination necessary to operate computers and various pieces of office equipment.
- Specific vision abilities required include close vision, the ability to tolerate fluorescent lighting, and the ability to adjust focus.
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