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IT Operations Support Specialist

2 months ago

Toronto, Ontario, Canada GalaxEons Full time
About the Role

We are seeking a skilled IT Operations Support Analyst to join our team at GalaxE. As an IT Operations Support Specialist, you will play a critical role in ensuring the smooth operation of our systems and infrastructure.

Job Summary

This is a challenging and dynamic role that requires excellent technical skills, strong communication abilities, and a passion for delivering exceptional results. If you have a keen interest in IT operations and a drive to succeed, we encourage you to apply.

Responsibilities
  • Provide first- and second-level support for desktops, laptops, mobile devices, and other hardware and software components.
  • Analyze and resolve complex technical issues in a timely and professional manner.
  • Collaborate with cross-functional teams to ensure seamless communication and coordination.
  • Coordinate system changes, user builds, and desk moves while maintaining up-to-date documentation of system configurations.
  • Manage incident and problem reporting processes, including logging, diagnosing, and escalating issues as needed.
Requirements
  • Minimum of 5 years of experience in the financial services industry, specifically supporting desktops on the trading floor.
  • 5+ years of hands-on experience with Windows, Linux, and Mac OS environments.
  • Proficient in using ServiceNow and JIRA ticketing systems for at least 5 years.
  • 5+ years of experience supporting Android and iOS devices.
  • Must be willing to work overtime when required.
Desired Skills and Qualifications
  • Certifications such as Azure, MCSE, MCSD, Microsoft Certified Product Specialist, CompTIA A+, ITIL.
Benefits
  • Competitive salary: $80,000 - $110,000 per year, based on experience.
  • Overtime pay.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
Physical Requirements
  • Prolonged periods of remaining stationary at a desk and working on a computer.
  • Must be able to lift up to 15 lbs., as needed.
  • Occasionally required to bend, kneel, crouch, and reach overhead.
  • Hand-eye coordination necessary to operate computers and various pieces of office equipment.
  • Specific vision abilities required include close vision, the ability to tolerate fluorescent lighting, and the ability to adjust focus.