Manager, Client Services
4 days ago
At Intertape Polymer Group, we are seeking a dedicated professional to lead our client services team.
The primary responsibility of this role will be to manage, lead and oversee the daily operations of the client services team, ensuring exceptional customer support and efficient sales execution processes.
This individual will develop and implement strategies to enhance customer satisfaction, retention, and revenue growth.
Key Accountabilities:
- Manage and mentor a team of customer service representatives and inside sales professionals, providing training and performance feedback.
- Handle complex customer inquiries and resolve escalated issues in a timely and professional manner.
- Monitor team performance metrics, analyze data, and generate reports to identify trends and areas for improvement.
- Collaborate with sales and marketing teams to align customer service activities with sales objectives and promotional campaigns.
- Develop and maintain strong relationships with key clients, ensuring their needs are met and exceeded.
- Create and maintain client service protocols, procedures, and best practices to optimize efficiency and service quality.
- Implement CRM and other technology solutions to streamline customer service and sales processes.
- Conduct regular team meetings to communicate goals, share updates, and foster a collaborative environment.
- Ensure effective control of sales results and take corrective action to guarantee that achievement of sales objectives falls within designated budgets.
Requirements:
- Bachelor's degree in business or related field, preferred.
- 5 years+ of selling experience (B2B).
- 5 years+ of industry experience.
- Managed, supervised or mentored inside sales and customer service representatives and has a demonstrated history of leadership.
- Proven ability to interact with Sr. Executives.
- Good intuition/customer insight skills with confidence to act.
- An action-oriented problem solver with a history of delivering on expectations.
- Highly organized and has very effective time management skills.
- Proven negotiation skills.
- Strong written and verbal communication skills.
About Intertape Polymer Group:
We are a global leader in packaging and protective solutions, committed to sustainability and employee growth.
Our culture values safety, people, passion, integrity, performance, and teamwork.
Join us and contribute to our mission of creating a greener future while providing safe, supportive workplaces for our people.
With over 40 years of industry expertise, we offer a stable, secure environment where you can flourish.
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