Service Operations Manager
4 weeks ago
Key Responsibilities:
The Aftersales Manager will oversee the daily operations of the Service and Parts Departments to help meet company goals. This role requires leadership skills to ensure productive staffing, customer retention, employee training, and quality workmanship.
Service Department Responsibilities:
- Oversee the daily operations of the service department, prioritizing work orders and assigning them to technicians.
- Act as the initial point of contact for customers regarding services, including provision of estimates and addressing their concerns or issues.
- Oversee and assist the service clerk in the invoicing process and play an active role in the recovery of accounts receivable related to service invoices.
- Supervise staff, ensuring a safe and productive work environment, and contribute to creating a positive work environment and promoting employee retention.
Parts Department Responsibilities:
- Oversee the daily operations of the parts department, ensuring proper staffing and coordinating scheduling.
- Monitor parts inventory levels and implement solutions to move aging inventory, and lead the deployment of quarterly specials programs with the Parts team.
Requirements:
- High School Diploma or equivalent experience.
- 5+ years of related work experience, with a strong background in service and the ability to lead and organize a service team.
- Working knowledge of computers and Microsoft software, and sound equipment and mechanical knowledge is an asset.
- Ability to work in an environment of changing priorities, work 40+ hours per week, and occasionally be contacted on evenings and weekends.
- Ability and willingness to travel, and a valid driver's license.
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