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Director of Service Delivery
2 months ago
We are seeking a highly motivated and experienced Director of Service Delivery to join our team at Gate Gourmet Canada. As a key member of our leadership team, you will be responsible for leading the Service Delivery department and driving business results through strategic planning, leadership, and operational excellence.
Main Responsibilities:- Lead the Service Delivery department, including financial and operational performance.
- Accountable for budget and labor costs.
- Oversee the recruitment, training, and development of Service Delivery staff.
- Provide strategic direction to meet and exceed service quality and reduce operating costs.
- Own the planning and coordination of routes and schedules to ensure safe, timely, and cost-effective delivery of products.
- Partner with other teams to resolve conflicts and remove process roadblocks.
- Responsible for employee discipline and corrective actions in compliance with regulations.
- Participate in incident investigations and safety improvement initiatives.
- Degree in Logistics, Supply Chain Management, or related field.
- Certificate of Professional Competence (CPC) in Logistics preferred.
- Minimum 5 years of management experience with leadership and senior management responsibilities.
- Experience in fast-paced environments and managing large teams.
- Thinking: Information search and analysis, problem resolution skills.
- Engaging: Understanding others, team leadership, and developing people.
- Inspiring: Influencing and building relationships, motivating and inspiring, communicating effectively.
- Achieving: Delivering business results under pressure, championing performance improvement, and customer focus.
- Excellence: Delivering high-quality results and exceeding expectations.
- Integrity: Acting with honesty, transparency, and ethics.
- Passion: Demonstrating enthusiasm and commitment to our work.
- Accountability: Taking ownership and responsibility for our actions.
Gate Gourmet Canada is an equal opportunity employer committed to workforce diversity. We welcome applications from qualified candidates and will provide reasonable accommodations during the recruitment process.