Director of Service Delivery

4 weeks ago


Mississauga, Ontario, Canada Gate Gourmet Full time

Job Summary

The Director of Service Delivery will lead the Service Delivery department with overall financial, operational, and compliance accountability. This role reports into the General Manager or General Manager Operations.

Main Responsibilities

  • Lead the Service Delivery department, including financial and operational performance.
  • Accountable for budget and overall accountability for Service Delivery staff.
  • Provide leadership and strategic direction to meet and exceed service quality and reduce operating costs.
  • Own the planning and coordination of routes and schedules to ensure safe, timely, and cost-effective delivery.
  • Partner with other Unit Process Owners to ensure conflict resolution and removal of potential system/process roadblocks.
  • Responsible for employee discipline and corrective actions in compliance with regulations.
  • Participate in PRIDE/SQUAD and oversee investigations of incidents/accidents within their span of control.

Requirements

Education

Degree educated in Logistics, Supply Chain Management, Transport Management, or Business Management.

Experience

Minimum 5 years management experience with demonstrable leadership and senior management activities and responsibilities.

Job Dimensions

Geographic Responsibility: unit specific

Type of Employment: Full time

Travel %: unit specific, may have to travel 1-2 times/year.

Exemption Classification: Exempt/Non-Exempt

Internal Relationships: various teams within the organization

External Relationships: Customers

Work Environment

Administrative/Management oversight role. Will be required to operate ramp side, with potential physical discomfort due to temperature in production areas.

Budget/Revenue Responsibility

Responsible for staffing and accountable for hours spent, strict labor budget, strict overtime budget, strict indirect labor budget, and oversight of salaried employees.



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