Service Delivery Director

7 days ago

Mississauga, Ontario, Canada 2312 GG Canada Inc. Full time

We are seeking a Service Delivery Director to lead our Service Delivery department with overall financial, operational and compliance accountability.

The successful candidate will be responsible for overall leadership of the department, including financial and operational performance, as well as accountable for budget.

Main Responsibilities:

  • Overall leadership of Service Delivery department (Transport/Dispatch)
  • Accountable for budget
  • Overall accountability for Service Delivery staff, including recruitment, training and development, performance management and attrition
  • Provides leadership and strategic direction to meet and exceed service quality and reduce operating costs
  • Owning the planning and coordination of routes and schedules, ensuring safe, on-time, and cost-effective delivery of catering uplifts and associated products
  • Partners/Champions with other Unit Process Owners to ensure conflict resolution and removal of potential system/process road blocks

Qualifications:

Education:

• Degree educated - Logistics, supply chain management, transport management, business management subject areas preferred

• Holds a Certificate of Professional Competence (CPC) / Logistics preferred

Work Experience:

• Experience of working in a fast-paced environment

• Experience of managing large teams within Transport logistics (Union experience is an asset)

• Minimum of 5 years management experience with demonstrable leadership and senior management activities and responsibilities

Job Dimensions:

Geographic Responsibility: unit specific

Type of Employment: Full time

Travel %: unit specific, may have to travel 1-2 times/year

Exemption Classification: Exempt/Non-Exempt

Internal Relationships: various teams within the organization

External Relationships: Customers

Work Environment/Requirements of the Job: Administrative/Management oversight role. Will be required to operate ramp side, there may be physical discomfort due to temperature in production area, coolers, and freezers.

Other verbiage: Normal standing, walking, reaching, lifting, kneeling, climbing of stairs and ladders, driving, and flying as a passenger on commercial airlines.

Budget/Revenue Responsibility: Responsible for staffing and accountable for hours spent, strict labor budget, strict overtime budget, strict indirect labor budget, oversight, and manages salaried employees (management budget). Contribution to revenue, ensure we operate safely, while delivering upon customer expectations, in a timely fashion. Failure to do so has financial implications (measured through KPI's and SLA's)

Organization Structure:

Dotted Line Manager (Title, if applicable): N/A

Number of Direct Reports: varies dependent on time of year

Number of Dotted Line Reports:

Estimated Total Size of Team:

gategroup Competencies Required to be Successful in the Job:

  • Thinking - Information Search and analysis & problem resolution skills
  • Engaging - Understanding others, Team Leadership and Developing People
  • Inspiring - Influencing and building relationships, Motivating and Inspiring, Communicating effectively
  • Achieving - Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position:

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:

  • We treat each other with respect and we act with integrity
  • We communicate and keep each other informed
  • We put our heads together to problem solve and deliver as a team
  • We have pride in our work and we pay attention to the little details
  • We foster an environment of respect, take responsibility for our actions and learn from our mistakes
  • We do what we say we will do, when we say we are going to do it
  • We care about our coworkers, always taking an opportunity to make someone's day better

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