Global Service Delivery Director

1 day ago

Mississauga, Ontario, Canada Roche Full time
Job Description

As a Global Service Delivery Director at Roche, you will play a key role in designing, delivering, and continuously improving services for our integrated technology products.

About the Role
  • Owning every aspect of service delivery, governance, and performance to ensure seamless execution and high-quality outcomes.
  • Collaborating with business leaders to establish fit-for-purpose quality services and acting as an escalation point for major issues.
Key Responsibilities
  1. Accountable for service quality, efficiency, effectiveness, and consumer satisfaction, ensuring the running of the service meets or exceeds expectations.
  2. Implementing the service lifecycle strategy in line with the product roadmap to drive continuous improvements and elevate the overall service experience.
  3. Defining service runs in compliance with relevant metrics, identifying new ones, and designing methods to measure them.
  4. Responsible for driving continuous improvements to facilitate 'good enough' team output and elevating overall service experience.
  5. Collaborating with Product Managers and business leaders to ensure releases and changes are delivered in a controlled and compliant manner.
  6. Leading the service delivery teams composed of internal and external third-party partners to achieve fit-for-purpose service levels in productivity, quality, output, and cost.
  7. Ensuring processes are designed, updated, and socialized with audits and compliance in mind, supporting audit readiness and inspections.
  8. Playing a key role in establishing the implementation and continuous maturity of DevOps.
Requirements
  • A minimum of 8 years of relevant experience as a Delivery Service Manager providing mission-critical services in a global organization.
  • Bachelor's degree in computer science, information systems, or a related field (or equivalent project-related experience).
  • Expertise in IT Service Management, preferably certified in ITIL V3/V4.
  • Experience in Computer Systems Validation (CSV).
  • Support Audit readiness at the site and awareness of regulations like HIPAA, GDPR, FDA CFR Part 11 will be an asset.
  • Experience in highly regulated industries, preferably Life Sciences.
  • Good stakeholder management and communication skills.
  • Experience in supporting global initiatives, programs, and projects and coordinating implementing the same at site level.
What We Offer

We offer a competitive salary range of $120,000 - $180,000 per annum, depending on experience, plus a comprehensive benefits package, including health insurance, retirement plan, and paid time off. This position is open to applicants legally authorized to work in Canada. Roche is an equal opportunity employer and prohibits unlawful discrimination based on any protected ground.

  • Associate Director Evidence Delivery: Global Strategic Studies

    3 days ago

    Mississauga, Ontario, Canada TFS HealthScience Full time

    ​About the RoleThe Evidence Delivery Associate Director plays a critical role in the operational delivery of global strategic studies, generating evidence to build confidence in company therapies.ResponsibilitiesSupport and coordinate protocol development and finalizationManage Study Governance, ensuring compliance with regulatory requirementsSupport and...

  • Director of Service Delivery

    2 months ago

    Mississauga, Ontario, Canada 2312 GG Canada Inc. Full time

    Job SummaryWe are seeking a highly motivated and experienced Director of Service Delivery to lead our Service Delivery department. As a key member of our team, you will be responsible for overseeing the financial, operational, and compliance aspects of our transportation operations.Main ResponsibilitiesLead the Service Delivery department, including...

  • Director of Service Delivery

    2 months ago

    Mississauga, Ontario, Canada 2312 GG Canada Inc. Full time

    Job SummaryWe are seeking a highly motivated and experienced Director of Service Delivery to lead our Service Delivery department. As a key member of our team, you will be responsible for overseeing the financial, operational, and compliance aspects of our transportation operations.Main ResponsibilitiesLead the Service Delivery department, including...

  • Director Service and Delivery

    4 weeks ago

    Mississauga, Ontario, Canada Gate Gourmet Full time

    Job Title: Director Service and DeliveryAt Gate Gourmet, we are seeking a highly skilled and experienced Director Service and Delivery to lead our Service Delivery department. As a key member of our leadership team, you will be responsible for overseeing the overall financial, operational, and compliance accountability of the department.Main...

  • Director Service and Delivery

    4 weeks ago

    Mississauga, Ontario, Canada Gate Gourmet Full time

    Job Title: Director Service and DeliveryAt Gate Gourmet, we are seeking a highly skilled and experienced Director Service and Delivery to lead our Service Delivery department. As a key member of our leadership team, you will be responsible for overseeing the overall financial, operational, and compliance accountability of the department.Main...

  • Director of Service Delivery

    4 weeks ago

    Mississauga, Ontario, Canada Gate Gourmet Full time

    Job Title: Director of Service DeliveryReporting to the General Manager or General Manager Operations, the Director of Service Delivery leads the Service Delivery department with overall financial, operational, and compliance accountability.Main Responsibilities:Oversee the Service Delivery department, including financial and operational...

  • Director of Service Delivery

    4 weeks ago

    Mississauga, Ontario, Canada Gate Gourmet Full time

    Job Title: Director of Service DeliveryReporting to the General Manager or General Manager Operations, the Director of Service Delivery leads the Service Delivery department with overall financial, operational, and compliance accountability.Main Responsibilities:Oversee the Service Delivery department, including financial and operational...

  • Associate Director, Evidence Delivery

    1 month ago

    Mississauga, Ontario, Canada TFS HealthScience Full time

    About the RoleWe are seeking an experienced Associate Director to join our Evidence Delivery team at TFS HealthScience. As a key member of our team, you will be responsible for the operational delivery of global strategic studies required to generate evidence to build confidence in company therapies.The successful candidate will have extensive pharmaceutical...

  • Associate Director, Evidence Delivery

    1 month ago

    Mississauga, Ontario, Canada TFS HealthScience Full time

    About the RoleWe are seeking an experienced Associate Director to join our Evidence Delivery team at TFS HealthScience. As a key member of our team, you will be responsible for the operational delivery of global strategic studies required to generate evidence to build confidence in company therapies.The successful candidate will have extensive pharmaceutical...

  • Director of Service Delivery

    2 months ago

    Mississauga, Ontario, Canada 2312 GG Canada Inc. Full time

    Job Title: Director Service and DeliveryWe are seeking a highly motivated and experienced Director of Service and Delivery to join our team at 2312 GG Canada Inc. This is a key leadership role that requires a strong understanding of logistics, supply chain management, and transportation operations.Main Responsibilities:Lead the Service Delivery department,...

  • Director of Service Delivery

    2 months ago

    Mississauga, Ontario, Canada 2312 GG Canada Inc. Full time

    Job Title: Director Service and DeliveryWe are seeking a highly motivated and experienced Director of Service and Delivery to join our team at 2312 GG Canada Inc. This is a key leadership role that requires a strong understanding of logistics, supply chain management, and transportation operations.Main Responsibilities:Lead the Service Delivery department,...

  • Associate Director, Evidence Delivery

    1 month ago

    Mississauga, Ontario, Canada TFS HealthScience Full time

    About the RoleWe are seeking an experienced Associate Director to lead our Evidence Delivery team. As a key member of our organization, you will be responsible for the operational delivery of global strategic studies, ensuring the generation of high-quality evidence to support our company's therapies.Key Responsibilities:Develop and finalize study protocols,...

  • Associate Director, Evidence Delivery

    1 month ago

    Mississauga, Ontario, Canada TFS HealthScience Full time

    About the RoleWe are seeking an experienced Associate Director to lead our Evidence Delivery team. As a key member of our organization, you will be responsible for the operational delivery of global strategic studies, ensuring the generation of high-quality evidence to support our company's therapies.Key Responsibilities:Develop and finalize study protocols,...

  • Global Clinical Program Delivery Director

    3 weeks ago

    Mississauga, Ontario, Canada GlaxoSmithKline Full time

    The Vice President of Pharma Clinical Program Delivery will be a key member of the Clinical Operations Leadership Team, contributing to the overall running of ClinOps and defining the future strategy. This role will also contribute to Development Review Boards to support governance decision making for new medicines.The VP of Pharma Clinical Program Delivery...

  • Director of Service Delivery

    4 weeks ago

    Mississauga, Ontario, Canada 2312 GG Canada Inc. Full time

    Job Title: Director Service and DeliveryWe are seeking a highly motivated and experienced professional to lead our Service Delivery department. As a key member of our leadership team, you will be responsible for driving business growth, improving operational efficiency, and ensuring exceptional customer service.Main Responsibilities:Lead the Service Delivery...

  • Global Supply Chain Director

    12 hours ago

    Mississauga, Ontario, Canada PARAM INDUSTRIES Full time

    About the RoleAt PARAM INDUSTRIES, we are seeking a highly skilled Global Supply Chain Director to lead our logistics operations. This is an excellent opportunity for a talented professional to take on a challenging role and make a significant impact on our business.Job SummaryThe Global Supply Chain Director will be responsible for overseeing the planning,...

  • Associate Director, Evidence Delivery

    1 month ago

    Mississauga, Ontario, Canada TFS HealthScience Full time

    About the RoleWe are seeking an experienced Associate Director to lead our Evidence Delivery team. As a key member of our organization, you will be responsible for the operational delivery of global strategic studies, ensuring the generation of high-quality evidence to support our company's therapies.Key Responsibilities:Support the development and...

  • Associate Director, Evidence Delivery

    1 month ago

    Mississauga, Ontario, Canada TFS HealthScience Full time

    About the RoleWe are seeking an experienced Associate Director to lead our Evidence Delivery team. As a key member of our organization, you will be responsible for the operational delivery of global strategic studies, ensuring the generation of high-quality evidence to support our company's therapies.Key Responsibilities:Support the development and...

  • Director of Service Delivery

    2 months ago

    Mississauga, Ontario, Canada 2312 GG Canada Inc. Full time

    Job SummaryWe are seeking a highly skilled and experienced Director of Service Delivery to lead our Service Delivery department. As a key member of our team, you will be responsible for overseeing the financial, operational, and compliance aspects of our transportation operations.Main ResponsibilitiesLead the Service Delivery department, including financial...

  • Director of Service Delivery

    3 weeks ago

    Mississauga, Ontario, Canada Gate Gourmet Full time

    Job SummaryThe Director of Service Delivery will lead the Service Delivery department with overall financial, operational, and compliance accountability. This role reports into the General Manager or General Manager Operations.Main ResponsibilitiesLead the Service Delivery department, including financial and operational performance.Accountable for budget and...