ITS Service Desk Assistant

1 month ago


Newmarket, Ontario, Canada The Regional Municipality of York Full time

About the Role

We are seeking a highly motivated and detail-oriented Technology Support Assistant to join our team as a co-op student. In this role, you will assist Information Technology Services staff with day-to-day decommission and documentation activities of technology assets.

Key Responsibilities

  • Respond to Help Desk inquiries from Regional staff to provide solutions on all Regional computer equipment and software issues/problems; refer unresolved issues as required
  • Record all client interactions using ticket tracking software; monitor and alert Management of urgent issues
  • Provide second-level support for the ITS Service Desk, ensuring referral, escalation, and follow-up procedures are being applied correctly and effectively to meet the goal of providing excellent customer service
  • Participate on technical project teams to assist in delivery of ITS-related projects and programs
  • Provide exceptional customer service to both internal ITS staff and staff from other Departments
  • Ensure that services provided meet Regional customer service standards
  • Manage information in accordance with legislation and corporate standards

Requirements

  • Currently enrolled on a full-time basis in a post-secondary IT or related program and must have a required co-op, placement, or internship in order to graduate
  • Knowledge of computer hardware and technology components
  • Knowledge of and demonstrated ability in corporate core competencies, including customer service, communication, teamwork, initiative/self-management, and flexibility/adaptability
  • Computer literacy utilizing MS Office software applications
  • Ability to organize daily workload, set priorities, and meet required deadlines
  • Ability to work with PC-based hardware, printers, Microsoft Windows operating system, and MS Office applications (including MS Exchange) to resolve client issues
  • Ability to work independently and work cooperatively with staff and as part of a team
  • Ability to work outside regular business hours, as required

What We Offer

  • Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
  • Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
  • Benefits and Wellness - Employees and their loved ones have access to an employee health care spending account, access to a 24/7 Employee and Family Assistance Program, and corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation.
  • Inclusive and Diverse Workforce - We're committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society, and live with respect, dignity, and freedom from discrimination. Our robust Inclusion, Diversity, Equity, and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.


  • Newmarket, Ontario, Canada The Regional Municipality of York Full time

    About the Regional Municipality of YorkThe Regional Municipality of York is a thriving region in Canada, home to over a million residents. Our diverse geography and strong local government make us an attractive place to work and live.Job Title: IT Service Desk AssistantJob SummaryWe are seeking a highly motivated and organized individual to join our...


  • Newmarket, Ontario, Canada The Regional Municipality of York Full time

    About the RoleAs a key member of our Information Technology Services team, you will be responsible for providing technical support to Regional staff, ensuring the smooth operation of our computer equipment and software. Reporting to the Supervisor, Service Desk, ITS, you will work under the guidance and direction of senior staff to assist with day-to-day...


  • Newmarket, Ontario, Canada beBee Professionals Full time $30,000 - $40,000

    We are seeking a highly organized and detail-oriented Front Desk Coordinator to provide exceptional support to our clients in Newmarket, Canada. As a key member of our team, you will be responsible for managing incoming calls, scheduling appointments, and performing general administrative duties to ensure smooth office operations.Key Responsibilities:Answer...


  • Newmarket, Ontario, Canada PFM Packaging Machinery Corporation Full time

    We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at PFM Packaging Machinery Corporation. As an order desk agent, you will be responsible for providing exceptional customer service by answering inquiries and resolving issues in a timely and professional manner.Key Responsibilities:Answer customer inquiries...


  • Newmarket, Ontario, Canada Southlake Regional Health Centre Full time

    About UsSouthlake Regional Health Centre is a leading healthcare provider in northern York Region and southern Simcoe County.Job SummaryWe are seeking a skilled Help Desk Technician to join our Information Technology department. As an entry-level position, this role involves providing technical support to end-users across various hospital sites. The...


  • Newmarket, Ontario, Canada Holiday Inn Express Newmarket Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Reservations Supervisor to join our team at Holiday Inn Express Newmarket. As a key member of our front desk team, you will be responsible for coordinating and reviewing work, maintaining operation of computer systems, and ensuring business continuity and customer service delivery.Key...

  • Front Desk Associate

    4 weeks ago


    Newmarket, Ontario, Canada Tommy Gun's Original Barbershop Full time

    Exciting Opportunity: We are seeking dynamic and enthusiastic individuals to fill the crucial roles of Front Desk Reception + Retail Associates at Tommy Gun's Original Barbershop.Position: Guest ServicesWork Term: Part-time and Full-timeLocation: Upper Canada Mall - NewmarketWage: $16.55 to $18 per hour* * Flexible availability. Be able to work on weekends...


  • Newmarket, Ontario, Canada KW Realty Centres Full time

    The Client Care Coordinator plays a vital role in ensuring a positive experience for our associates and clients. They are responsible for the appearance of the market centre common areas, maintaining a neat and prepared office environment.As the first point of contact, they greet everyone with a smile and warmth, providing exceptional customer service while...

  • Service Desk Agent

    2 months ago


    Newmarket, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service RepresentativeWe are seeking a highly skilled and dedicated Customer Service Representative to join our team at beBee Professionals in Newmarket, Canada.Key Responsibilities:Provide exceptional customer service via phone, email, and chat.Offer product and service information to customers.Resolve customer complaints in a timely and...


  • Newmarket, Ontario, Canada Medicentres Canada Inc Full time

    Job Summary:The Medical Office Assistant plays a vital role in providing exceptional customer service to patients, supporting physicians, and contributing to the smooth operation of our clinic.About Us:Medicentres Canada Inc is a growing network of healthcare clinics dedicated to delivering accessible healthcare services across Alberta, Saskatchewan,...


  • Newmarket, Ontario, Canada Tommy Gun's Original Barbershop Full time

    Unlock a Rewarding Career at Tommy Gun's Original Barbershop!We're seeking a talented and enthusiastic Front Desk and Retail Team Member to join our dynamic team at Upper Canada Mall in Newmarket. As a key member of our Guest Services team, you'll be responsible for delivering exceptional customer service, ensuring every client has an outstanding Tommy Gun's...


  • Newmarket, Ontario, Canada Southlake Regional Health Centre Full time

    Central Communications Operator Job OverviewWe deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka.​About Southlake Regional Health CentreSouthlake...


  • Newmarket, Ontario, Canada Fionn MacCools Full time

    Job DescriptionWe are seeking a highly motivated and organized Dining Services Assistant to join our team at Fionn MacCools. As a key member of our service staff, you will play a crucial role in ensuring the delivery of exceptional customer experiences.About the RoleThis is a permanent position working 35 hours per week.The ideal candidate will have...

  • IT Support Specialist

    1 month ago


    Newmarket, Ontario, Canada Magna International Full time

    About the RoleWe are seeking a motivated and detail-oriented IT Support Specialist to join our team at Magna International. As a Co-op Help Desk Technician, you will be responsible for providing technical support to our employees, troubleshooting computer hardware and software issues, and maintaining our IT infrastructure.Responsibilities- Install and...

  • Healthcare Liaison

    2 weeks ago


    Newmarket, Ontario, Canada Southlake Regional Health Centre Full time

    Job SummaryThe Central Communications Operator plays a vital role in providing exceptional customer service to patients, families, and staff by facilitating inquiries and responding to emergency situations in a timely and professional manner.Key Responsibilities• Coordinate the effective dispatching and coordination of Environmental Services and Transport...


  • Newmarket, Ontario, Canada Medicentres Canada Inc Full time

    Job Title: Medical Assistant for Immigration and Family PracticeAbout Medicentres Canada IncMedicentres is a leading network of healthcare clinics dedicated to providing accessible medical services to patients across Alberta, Saskatchewan, Manitoba, and Ontario.Job Description:We are seeking a highly skilled Medical Office Assistant to join our team at York...


  • Newmarket, Ontario, Canada VCA Canada Full time

    Veterinary Receptionist Job SummaryWe are seeking a highly organized and empathetic Veterinary Receptionist to join our team at 404 Veterinary Emergency and Referral Hospital. As a key member of our front desk team, you will be responsible for creating a warm and welcoming environment for our patients and their owners.Provide exceptional customer service and...


  • Newmarket, Ontario, Canada Southlake Regional Health Centre Full time

    Job SummaryA Health Records Clerk is responsible for managing all aspects of chart management, including retrieval, reconciliation, and preparation of patient records for electronic charting. This role also involves front desk coverage, dealing with public inquiries, and releasing bodies and dealing with Autopsy and coroner cases.Key ResponsibilitiesMonitor...


  • Newmarket, Ontario, Canada Southlake Regional Health Centre Full time

    Job SummaryThe Central Communications department at Southlake Regional Health Centre is responsible for handling internal and external inquiries related to locating physicians, staff, and patients. This includes face-to-face interactions at the Information desk and phone inquiries. The department is also accountable for initiating responses to emergency...


  • Newmarket, Ontario, Canada Southlake Regional Health Centre Full time

    We are seeking a highly motivated and experienced Registered Nurse (RN) to join our dynamic interdisciplinary team at Southlake Regional Health Centre. As a key member of our healthcare team, you will be responsible for providing excellent care to a diverse acute medical patient population in a fast-paced setting.Primary Responsibilities:Provides patient and...