IT Support Specialist

4 weeks ago


Newmarket, Ontario, Canada Magna International Full time
About the Role

We are seeking a motivated and detail-oriented IT Support Specialist to join our team at Magna International. As a Co-op Help Desk Technician, you will be responsible for providing technical support to our employees, troubleshooting computer hardware and software issues, and maintaining our IT infrastructure.

Responsibilities

- Install and configure new computer systems, including desktops and laptops with Windows OS and Microsoft Office software packages
- Use disk imaging software to create computer images and deploy them onto new computers
- Assist with computer inventory and reorganize the IT Storage Room
- Maintain and upgrade all computer operating systems to the appropriate levels
- Install, maintain, and upgrade all Windows applications software to the appropriate level, as per internal customer requirements
- Perform user support activities, including user accounts, password expiry, and basic Active Directory functions
- Troubleshoot and solve network printer-related issues
- Assist the IT Team with network cabling, patch panels, and ShoreTel desk phones
- Learn and participate in troubleshooting computer network connectivity and connections to Magna WAN and the Internet

Requirements

- Knowledge of computer disk imaging software
- Good knowledge of MS Outlook 2013 E-mail client
- Good knowledge of Dell computer hardware
- Familiarity with computer networking and IP addresses
- Ability to work effectively in a team environment
- Good communication skills, both verbal and written

Preferred Qualifications

- Working towards completion of a college diploma or university degree in information technology
- Strong knowledge of Windows 7 Pro Operating System

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