Client Service Liaison

4 weeks ago


Newmarket, Ontario, Canada KW Realty Centres Full time

The Client Care Coordinator plays a vital role in ensuring a positive experience for our associates and clients. They are responsible for the appearance of the market centre common areas, maintaining a neat and prepared office environment.

As the first point of contact, they greet everyone with a smile and warmth, providing exceptional customer service while handling phone calls and messages efficiently.

The Client Care Coordinator works closely with the leadership team to provide support and feedback on matters affecting the productivity and operation of the market centre.

Key Responsibilities:

  • Answer phone calls professionally and ensure all calls are properly routed
  • Promptly page agent messages as required
  • Maintain the appearance of the reception area and common areas
  • Provide detailed responses to associates, clients, and staff inquiries and concerns
  • Assist with the front desk aspects of the listing process
  • Book and confirm showing appointments in a timely and professional manner
  • Complete TREB reporting and updates accurately and on time
  • Properly receive and distribute cheques

Requirements:

  • High School Graduate
  • 2+ years of real estate administration experience is an asset
  • Excellent communication and administrative skills


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