Director, Order Processing Leader

1 week ago


Mississauga, Ontario, Canada Element Fleet Management Full time
Lead the Transformation of Order Processing at Element Fleet Management

At Element Fleet Management, we're redefining the fleet management industry to be people-first. Our Acquisitions team is crucial to this mission, and we're seeking a talented Director, Order Processing Leader to drive the evolution of our order processing and fulfillment function.

This is a leadership role that requires a strong strategic, operational, and commercial awareness. As a Director, Order Processing Leader, you'll lead the initiatives enabling the Commercial organization to provide an exceptional client experience. You'll define and communicate company-wide strategies into focused action plans to ensure the team is positioned to meet and exceed client satisfaction, growth, and retention goals.

Key Responsibilities:

  • Provide day-to-day leadership for the Acquisitions team, develop, and motivate Acquisitions leaders, ensure overall budget meets organizational requirements.
  • Define and communicate company-wide strategies into focused action plans to ensure the team is positioned to meet and exceed client satisfaction, growth, and retention goals and respond to changing business requirements.
  • Understand client needs (internal and external) and work closely with business leaders and internal partners to align business processes with client requirements.

Requirements:

  • Bachelor's degree in business or equivalent experience plus at least 10 years of general management and leadership experience in a service industry.
  • Strong knowledge of quality methodology (Six Sigma or Lean experience)
  • 10+ years of business experience in a B2B environment. Strong understanding of current technologies to drive business strategies and objectives.


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