Transformation Leader, Process Innovation

4 days ago

Mississauga, Ontario, Canada Intact Financial Corporation Full time
About Us

At Intact Financial Corporation, we empower our employees to help people, businesses, and society prosper in good times and be resilient in bad times.

Job Summary

We are seeking a Transformation Leader, Process Innovation to play a key role in helping the Claims operation implement new processes, tools, and initiatives by ensuring employees are ready, willing, and able to adapt. This is an exciting opportunity for a skilled professional to drive adoption and minimize resistance to change.

Key Responsibilities
  • Establish a change management framework to support and track all changes in the Claims operation
  • Provide change management and change leadership expertise to various levels of stakeholders across Claims-focused initiatives
  • Coach and provide feedback to teams and leaders on best practices for effective change within their teams
  • Develop and facilitate Change management and change leadership training for various levels of the organization, including senior management
  • Evolve change management tools, training curriculum, and governance, ensuring coordination with various stakeholders
  • Monitor and measure capacity for change, updating senior management on trends, risks, or issues
  • Support post-implementation process, measuring effectiveness of change management/change leadership competencies and adoption; providing regular reporting to various levels of stakeholders
Requirements
  • 2+ years of relevant experience in change management
  • Strong understanding of change management principles, methodologies, and tools (e.g., PROSCI, ADKAR, Kotter); change management certification is an asset
  • Bachelor's/Master's in Business Administration, Human Resources, or another relevant discipline, or combination of education and applied experience will be considered
  • Insurance experience is an asset
  • Aplied experience with medium to large-scale initiatives or transformations (e.g., technology implementations, organizational restructuring)
  • Intermediate to Advanced level experience with Microsoft Office and data visualization tools (Power BI, Excel, PowerPoint)
  • Demonstrated ability to work collaboratively in cross-functional teams with high emotional intelligence
  • Ability to work autonomously, manage multiple priorities in a fast-paced environment, and deal with ambiguity
  • Ability to facilitate, articulate, and present information clearly and concisely, adapting to expectations of the audience
  • Curious and proactive in nature; likes to dive deep into complex problems and concepts
  • Positive and enthusiastic attitude with the ability to influence and build relationships with stakeholders at all levels
What We Offer
  • A financial rewards program that recognizes your success
  • An industry-leading Employee Share Purchase Plan; we match 50% of net shares purchased
  • An extensive flex pension and benefits package, with access to virtual healthcare
  • Flexible work arrangements
  • Possibility to purchase up to 5 extra days off per year
  • An annual wellness account that promotes an active and healthy lifestyle
  • Access to tools and resources to support physical and mental health, embracing change, and connecting with colleagues
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities
  • Inspiring leaders and colleagues who will lift you up and help you grow

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