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Director, Order Processing
1 month ago
At Element Fleet Management, we're redefining the fleet management industry to be people-first, then business. We're looking for a talented Director of Order Processing & Fulfillment to join our team and drive the evolution of our processes, policies, procedures, and systems.
The ideal candidate will possess a bachelor's degree in business or equivalent experience, plus at least 10 years of general management and leadership experience in a service industry. Strong knowledge of quality methodology, such as Six Sigma or Lean, is a must.
As a Director of Order Processing & Fulfillment, you will lead the Acquisitions order processing & fulfillment function, driving the development of strategic plans, budgets, and financial forecasts. You will also oversee the operation and process design of systems, processes, and multi-location staff to ensure efficient functioning within all teams.
Key responsibilities include:
- Providing day-to-day leadership for the Acquisitions team, developing and motivating Acquisitions leaders, and ensuring overall budget meets organizational requirements.
- Defining and communicating company-wide strategies into focused action plans to ensure the team is positioned to meet and exceed client satisfaction, growth, and retention goals and respond to changing business requirements.
- Understanding client needs (internal and external) and working closely with business leaders and internal partners to align business processes with client requirements. Implementing strong process controls and metrics to monitor performance and drive process improvements.
- Team Leadership: Developing strategic long and short-term action plans for the team that support the business' vision, objectives, and values, profitability, and growth of existing and new business. Direct leadership responsibility for managers. Ensuring performance objectives of team members are aligned with the goals of the organization. Creating an engaged and energized team and environment.
Strategic leadership responsibilities include:
- Driving Element culture, strategy, and execution of strategic initiatives as well as overall team performance.
- Providing strategic direction and overseeing the operation and process design of systems, processes, and multi-location staff to ensure efficient functioning within all teams.
- Anticipating industry trends, identifying, and acting on product growth through existing and new revenue opportunities.
- Working closely with senior leaders to develop and drive multi-year management and product strategies, annual budgets, financial forecasts, and analyses, vendor partnerships, and key performance indicators.
- Defining, implementing, and maintaining compliance and controllership standards for providing accurate information and regulatory activity for customers. Ensuring compliance with relevant regulations, standards, and directives from regulatory agencies.
- Understanding client needs.
Team leadership responsibilities include:
- Coaching and mentoring leadership team to develop functional areas and align to Acquisitions order processing & fulfillment operations strategy.
- Leading the development of workforce and staffing strategies to enable the business to meet its financial, customer, and employee targets; including the development of capacity models and strategies to increase productivity.
- Developing and managing metrics specific to team and individual performance; motivating and proactively managing to ensure all team members deliver outstanding customer service.
- Ensuring communication and execution of department goals, objectives, and company updates to the team on a timely basis.
- Fostering a mindset of partnership across the business that drives customer centricity, responsiveness, and a sense of urgency.
Partnering with cross-functional business leaders, internal partners, and customers to align, streamline, and improve processes to meet client requirements.
- Collaborating with all levels of the organization, including frequent interaction with senior leadership.
- Engaging with customers as needed to ensure customer needs are met effectively.
- Managing customer escalations and partnering with the Commercial organization to match service delivery to client needs.
Driving process improvements and implementing enhancements leveraging quality methodology.
- Developing and implementing best-in-class policies, processes, vendor partnerships, and technology solutions to deliver effective solutions to our customers.
- Partnering with the team to develop a simplification and innovation roadmap. Developing a prioritized list of actions and related benefits to the team to drive increased capacity and organizational scale. Partnering closely with Acquisition Product leadership in delivering upon a future-state digital platform with a focus on client, employee, and partner experience to enable a scalable operating platform.
- Leading and supporting cross-functional initiatives, both within Acquisition and across interdependent teams within Element.
- Managing and monitoring vendor partnerships that provide efficient solutions to our customers at competitive rates.
- Providing support and roll-out of best practices by developing and/or leveraging tools and training to drive productivity or eliminate manual processes.
- Implementing and overseeing process controls and metrics to monitor Collateral Services function performance.
Enterprise Risk Management:
- Overseeing the Global Commercial Risk program, inclusive of identifying and setting key measures as part of the Balanced Scorecard planning cycle and partnering regionally with Risk leaders to drive key priorities to meet annual goals.
- Sitting as a Commercial Representative on the Enterprise Risk Council.
- Own and mature the US and Canada Business Continuity and Client Disaster Recovery response programs, ensuring Element can continue to run business-critical processes for our shareholders, employees, and clients in case of a medium, large, or catastrophic event to protect the company's value and our client's business.
Position Requirements
Education and Experience
- The ideal candidate will possess a bachelor's degree in business or equivalent experience plus at least 10 years of general management and leadership experience in a service industry.
- Strong knowledge of quality methodology (Six Sigma or Lean experience)
Knowledge and Competencies
- 10+ years of business experience in a B2B environment. Strong understanding of current technologies to drive business strategies and objectives.
- Demonstrated proficiency in strategy development and execution, driving innovation/change to improve the business model.
- Must have strong relationship management experience with cross-functional internal business partners, highly customer-focused.
- Strong financial and analytical acumen
- Seasoned people leader with ability to recruit, retain, develop, discipline, and motivate a team.
- Energetic, flexible, collaborative, and proactive; a team leader who can positively and productively impact both strategic and tactical financial and administration initiatives.
- Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with executive, and senior management, customers, and team members.
- Ability to operate as an effective tactical as well as strategic thinker.
- Strong process improvement skills and demonstrated ability to influence and optimize processes to drive business synergies and productivity.
- Organized, positive attitude, self-motivated, self-directed, and ability to multitask and prioritize tasks; resilience and resourcefulness to stay on task and on course in the face of challenges.
- Demonstrated practical analytical proficiency and problem-solving skills.
- Excellent judgment and creative problem-solving skills including negotiation and conflict resolution skills.
What's in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
• Hybrid work environment for most positions
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status, or any other legally protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process, please send an email to or call (800) 665-9744.