Director, Order Processing

4 weeks ago


Mississauga, Ontario, Canada Element Fleet Management Full time
Lead the Evolution of Order Processing & Fulfillment

At Element Fleet Management, we're redefining the fleet management industry to be people-first, then business. We're looking for a seasoned leader to drive the evolution of our order processing & fulfillment function.

The Director, Order Processing & Fulfillment will lead the Acquisitions order processing & fulfillment function, driving the development of processes, policies, procedures, and systems necessary to support the organization's growth and success. This role will oversee all aspects of the wing-to-wing acquisition process and activities across Element US and Canada.

We're seeking a strategic leader with strong operational and commercial awareness, who can develop and motivate a team to deliver exceptional results. The ideal candidate will have a proven track record of driving innovation and process improvements, with a strong focus on customer satisfaction and growth.

Key Responsibilities:

  • Provide day-to-day leadership for the Acquisitions team, developing and motivating leaders to achieve exceptional results.
  • Define and communicate company-wide strategies into focused action plans to ensure the team is positioned to meet and exceed client satisfaction, growth, and retention goals.
  • Understand client needs (internal and external) and work closely with business leaders and internal partners to align business processes with client requirements.
  • Develop and implement best-in-class policies, processes, and technology solutions to deliver effective solutions to our customers.

What We Offer:

  • A culture of innovation, empowerment, decision-making, and accountability.
  • Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness.
  • Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays).
  • A hybrid work environment for most positions.

We're an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We're pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status, or any other legally-protected factors.



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