Sales Support Manager

4 weeks ago

Montreal, Quebec, Canada ACUITY BRANDS LIGHTING, INC. Full time
Acuity Brands Lighting, Inc. - Sales Support Manager

Company Overview:

Acuity Brands Lighting, Inc. is at the forefront of technological innovation, addressing challenges in various sectors, particularly in lighting and intelligent spaces. Our mission is to deliver solutions that not only benefit our clients but also contribute positively to communities and the environment. Through our specialized divisions, we design, manufacture, and launch products and services that enhance the quality of life.

Our commitment to sustainability and technology drives us to create solutions that enable customers to conserve energy and reduce their carbon footprints. We are known for pioneering impactful products and services, including advanced lighting systems, controls, and building management solutions that leverage location intelligence.

Position Overview:

As a key player in the industry, we are seeking a Sales Support Manager to lead initiatives that enhance customer satisfaction and support our growth objectives. This role is vital in ensuring seamless operations between our customer service team and other departments.

Core Responsibilities:

  • Develop and implement strategies aimed at improving customer satisfaction and driving company growth.
  • Monitor key performance indicators through comprehensive dashboards.
  • Guide and support the customer service team in their daily tasks.
  • Facilitate effective communication among departments, the sales team, and clients.
  • Collaborate with the technical team to resolve issues and meet customer needs.
  • Contribute to the creation of tools for measuring customer satisfaction and evaluating service quality.
  • Design and execute plans to enhance overall customer experience.
  • Analyze customer feedback, complaints, and requests, and take appropriate actions.
  • Develop training programs and provide coaching for customer service representatives.
  • Occasionally interact with customers in person to strengthen relationships.

Qualifications:

The ideal candidate will possess a minimum of 5 to 10 years of experience in a similar role, preferably within a manufacturing environment related to lighting or technical products. Proficiency in both French and English, along with expertise in Office suite applications, is essential.

Skills Required:

  • Exceptional verbal and written communication skills.
  • Strong problem-solving abilities and effective stress management.
  • Analytical thinking and task prioritization skills.
  • Teamwork, diplomacy, and leadership capabilities.
  • Ability to multitask and manage various responsibilities efficiently.

What We Offer:

  • Competitive compensation and benefits package.
  • Flexible work arrangements, primarily remote.
  • Opportunity to work within a dynamic and innovative team.
  • Engagement in a creative and evolving work environment.
  • Access to training sessions on new product developments.
  • Parking facilities available.

We are committed to diversity and equal opportunity in our hiring practices. Our decisions are based solely on merit, ensuring a fair and inclusive workplace for all.

Accommodations for Applicants with Disabilities:

Acuity Brands Lighting, Inc. is dedicated to providing reasonable accommodations during the application process for individuals with disabilities. If you require assistance, please reach out to us with details regarding your needs.

  • Regional Sales Manager

    4 weeks ago

    Montreal, Quebec, Canada Acosta Sales & Marketing Full time

    POSITION SUMMARYMosaic is seeking a District Manager to lead our dynamic and expanding organization. The District Manager plays a crucial role in developing and overseeing a team of Sales Representatives, which includes both full-time and part-time personnel. This position entails managing the Sales Representatives and driving revenue growth in both Big Box...

  • Regional Sales Manager

    4 weeks ago

    Montreal, Quebec, Canada Acosta Sales & Marketing Full time

    POSITION SUMMARYMosaic is seeking a District Manager to oversee our dynamic and expanding organization. The District Manager will play a crucial role in developing and leading a team of Sales Representatives, which includes both full-time and part-time personnel. This position is essential for managing sales efforts in large retail and grocery accounts. The...

  • Regional Sales Manager

    4 weeks ago

    Montreal, Quebec, Canada Acosta Sales & Marketing Full time

    POSITION SUMMARYMosaic is seeking a District Manager to lead our dynamic and expanding organization. The District Manager plays a crucial role in assembling and overseeing a team of Sales Representatives, which includes both full-time and part-time staff. This position entails managing the Sales Representatives and driving revenue in both Big Box and Grocery...

  • Chief Sales Officer

    4 weeks ago

    Montreal, Quebec, Canada Sales Xceleration Full time

    Are you ready to utilize your extensive sales leadership experience in a transformative role?Many small enterprises today encounter a "sales leadership deficit," struggling to fulfill their potential due to inadequate sales leadership frameworks and strategies necessary for success.Are you looking to reduce travel and spend more time with your loved ones?...

  • Night Operations Manager

    4 weeks ago

    Montreal, Quebec, Canada Acosta Sales & Marketing Full time

    Position Overview:The Night Operations Manager is tasked with assembling and nurturing a team of Sales Representatives, which includes both full-time and part-time personnel. Key Responsibilities:This role involves overseeing the Sales Representatives and enhancing sales performance within large retail and grocery sectors. The Night Operations Manager will...

  • National Account Manager

    1 week ago

    Montreal, Quebec, Canada Sales Talent Agency Inc. Full time

    About this National Account Manager RoleWe are seeking a highly skilled National Account Manager to join our team at Sales Talent Agency Inc. This is an exciting opportunity for a sales professional to expand our Driver Training business with large national accounts.Responsibilities:Manage and grow a national book of business by selling Driver Training...

  • National Account Manager

    1 week ago

    Montreal, Quebec, Canada Sales Talent Agency Inc. Full time

    About this National Account Manager RoleWe are seeking a highly skilled National Account Manager to join our team at Sales Talent Agency Inc. This is an exciting opportunity for a sales professional to expand our Driver Training business with large national accounts.Responsibilities:Manage and grow a national book of business by selling Driver Training...

  • District Manager

    10 hours ago

    Montreal, Quebec, Canada Acosta Sales & Marketing Full time

    {"title": "District Manager", "description": "As a District Manager at Acosta Sales & Marketing, you will be responsible for leading a team of Sales Representatives in a dynamic and growing company. Your primary goal will be to drive sales growth in Big Box and Grocery accounts, while maintaining a strong team culture and ensuring excellent customer...

  • District Manager

    6 hours ago

    Montreal, Quebec, Canada Acosta Sales & Marketing Full time

    {"title": "District Manager", "description": "As a District Manager at Acosta Sales & Marketing, you will be responsible for leading a team of Sales Representatives in a dynamic and growing company. Your primary goal will be to drive sales growth in Big Box and Grocery accounts, while maintaining a strong team culture and ensuring excellent customer...

  • Sales Support Specialist

    1 week ago

    Montreal, Quebec, Canada Atlas Copco Full time

    About the RoleWe are seeking a highly motivated and organized Sales Support Specialist to join our team at Atlas Copco. As a Sales Support Specialist, you will play a critical role in supporting our sales team in identifying and pursuing new business opportunities.Key ResponsibilitiesProspect for new leads and business opportunities through cold calls and...

  • Sales Support Specialist

    1 week ago

    Montreal, Quebec, Canada Atlas Copco Full time

    About the RoleWe are seeking a highly motivated and organized Sales Support Specialist to join our team at Atlas Copco. As a Sales Support Specialist, you will play a critical role in supporting our sales team in identifying and pursuing new business opportunities.Key ResponsibilitiesProspect for new leads and business opportunities through cold calls and...

  • Sales Support Professional

    3 days ago

    Montreal, Quebec, Canada infraAIR Full time $25,000

    Sales Support RoleinfraAIR is seeking a Sales Support Specialist to fill a key position in our team. As a Sales Support specialist, you will work closely with the Quebec Territory Manager to drive sales growth, maintain existing accounts, and build strong relationships with customers.Key Responsibilities:Generate new accounts and maintain existing ones to...

  • Sales Support Specialist

    2 weeks ago

    Montreal, Quebec, Canada infraAIR Full time

    Sales Support Specialist Sales Support Specialist Join our team at infraAIR HVAC as a Sales Support Specialist and play a key role in driving sales growth and customer satisfaction. About the Role As a Sales Support Specialist, you will work closely with our Quebec Territory Manager to develop and maintain strong relationships with existing customers,...

  • Sales Support Specialist

    6 days ago

    Montreal, Quebec, Canada Atlas Copco Full time

    About the RoleWe are seeking a highly motivated and organized Sales Support Specialist to join our team at Atlas Copco. As a Sales Support Specialist, you will play a critical role in supporting our sales team in identifying and pursuing new business opportunities.Key ResponsibilitiesProspect for new leads and business opportunities through cold calls and...

  • Sales Support Specialist

    7 days ago

    Montreal, Quebec, Canada Atlas Copco Full time

    About the RoleWe are seeking a highly motivated and organized Sales Support Specialist to join our team at Atlas Copco. As a Sales Support Specialist, you will play a critical role in supporting our sales team in identifying and pursuing new business opportunities.Key ResponsibilitiesProspect for new leads and business opportunities through cold calls and...

  • Sales Support Specialist

    7 days ago

    Montreal, Quebec, Canada infraAIR Full time

    About the Role**Sales Support Specialist**infraAIR is seeking a highly motivated and results-driven Sales Support Specialist to join our team. As a Sales Support specialist, you will work closely with the Quebec Territory Manager to:Generate new business opportunities and accountsMaintain and grow existing customer relationshipsBuild strong relationships...

  • Sales Support Specialist

    7 days ago

    Montreal, Quebec, Canada infraAIR Full time

    About the Role**Sales Support Specialist**infraAIR is seeking a highly motivated and results-driven Sales Support Specialist to join our team. As a Sales Support specialist, you will work closely with the Quebec Territory Manager to:Generate new business opportunities and accountsMaintain and grow existing customer relationshipsBuild strong relationships...

  • Sales Support Specialist

    4 weeks ago

    Montreal, Quebec, Canada Mackenzie Investments Full time

    Position OverviewMackenzie Investments, a leading Canadian wealth and asset management firm, is dedicated to helping Canadians achieve their financial goals through a comprehensive suite of financial planning and investment management services. With approximately $271 billion in assets under management, we pride ourselves on our innovative approach and...

  • Sales Support Specialist

    4 weeks ago

    Montreal, Quebec, Canada Mackenzie Investments Full time

    Position OverviewMackenzie Investments, a leading Canadian wealth and asset management firm, is dedicated to guiding over two million Canadians in their financial journeys. With approximately $271 billion in assets under management, we pride ourselves on delivering exceptional financial planning and investment management services through our core entities:...

  • Sales Support Specialist

    4 weeks ago

    Montreal, Quebec, Canada Mackenzie Investments Full time

    Position OverviewMackenzie Investments, a leading Canadian wealth and asset management firm, is dedicated to helping Canadians achieve their financial goals through a comprehensive suite of financial planning and investment management services. With approximately $271 billion in assets under management, we serve over two million clients across the country.As...