Restaurant Operations Manager

1 month ago


Port Hawkesbury, Canada Dairy Queen Full time
Job Summary

We are seeking a highly motivated and organized Restaurant Assistant Manager to join our team at HS Restaurant Holdings. As a key member of our management team, you will be responsible for ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of staff to achieve our goals.

Key Responsibilities
  • Evaluate daily restaurant operations to ensure efficiency and effectiveness
  • Monitor staff performance and provide coaching and feedback to improve productivity and quality
  • Plan and organize daily restaurant operations, including scheduling and inventory management
  • Set staff work schedules and ensure adequate staffing levels
  • Supervise staff and provide guidance on customer service and food safety procedures
  • Train staff on new procedures and policies
  • Conduct performance reviews and provide feedback to staff
  • Organize and maintain inventory, including ordering and receiving supplies
  • Ensure health and safety regulations are followed and maintain a clean and safe work environment
  • Address customer complaints and concerns in a professional and courteous manner
  • Provide exceptional customer service and ensure a positive dining experience
  • Balance cash and record sales accurately and efficiently
Requirements
  • Secondary (high) school graduation certificate
  • 7 months to less than 1 year of experience in a restaurant or food service environment
  • Equivalent experience may be considered
Work Environment

Our restaurant is located in an urban area and is easily accessible by public transportation. The work environment is fast-paced and requires the ability to work under pressure. Staff are required to stand for extended periods and perform repetitive tasks.

Personal Suitability
  • Client focus and ability to provide exceptional customer service
  • Dependability and reliability
  • Efficient interpersonal skills and ability to work effectively with staff and customers
  • Excellent oral communication skills
  • Organized and able to multitask
Benefits
  • Free parking available
  • Team building opportunities
  • Permanent work term
  • English language required
  • 30 to 40 hours per week


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