Customer Service Manager

1 month ago

TroisRivières, Quebec, Canada National Bank Full time
Job Title: Customer Service Manager

We are seeking a highly skilled and experienced Customer Service Manager to join our team at National Bank. As a Customer Service Manager, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.

Key Responsibilities:
  • Lead and manage a team of customer service representatives to achieve exceptional service standards.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless service delivery.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Develop and implement training programs to enhance customer service skills.
Requirements:
  • College diploma or equivalent in a related field.
  • 4-6 years of experience in customer service management.
  • Proven track record of improving customer satisfaction and loyalty.
  • Excellent leadership and communication skills.
  • Ability to work in a fast-paced environment.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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