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Director of Retail Operations

2 months ago

Markham, Ontario, Canada Levi Strauss Full time
Job Summary

We are seeking a highly experienced and skilled Director of Retail Operations to lead our retail stores in Canada. As a key member of our leadership team, you will be responsible for driving business growth, improving operational efficiency, and enhancing the customer experience.

Key Responsibilities
  • Strategic Planning: Develop and execute a comprehensive retail strategy that aligns with the company's overall business objectives.
  • Store Operations: Oversee the day-to-day operations of our retail stores, including inventory management, visual merchandising, and customer service.
  • Team Leadership: Lead and develop a high-performing team of retail store managers, district managers, and other support staff.
  • Performance Metrics: Establish and track key performance indicators (KPIs) to measure store performance and identify areas for improvement.
  • Customer Experience: Foster a customer-centric culture that delivers exceptional shopping experiences and drives loyalty.
  • Real Estate: Collaborate with the real estate team to identify and secure new store locations, negotiate leases, and manage store expansions.
  • Financial Management: Manage store budgets, forecasts, and financial reports to ensure accurate financial planning and decision-making.
  • Process Improvement: Identify opportunities to streamline processes, reduce costs, and improve operational efficiency.
  • Change Management: Lead and implement change initiatives to drive business growth and improve store performance.
Requirements
  • Leadership Experience: Proven track record of leading high-performing teams and driving business growth.
  • Retail Operations: Extensive experience in retail operations, including store management, inventory management, and visual merchandising.
  • Strategic Planning: Ability to develop and execute comprehensive retail strategies that align with business objectives.
  • Financial Management: Strong financial management skills, including budgeting, forecasting, and financial reporting.
  • Communication: Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
  • Problem-Solving: Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
Preferred Qualifications
  • Education: Bachelor's degree in Business Administration, Marketing, or a related field.
  • Experience: 8-10 years of experience in retail operations, with a minimum of 3 years in a leadership role.
  • Skills: Strong knowledge of retail operations, including store management, inventory management, and visual merchandising. Proficiency in MS Office, including Excel, Word, and PowerPoint.