IT Technical Trainer
1 week ago
Job Summary
Microsoft is seeking a highly skilled IT Technical Trainer to join our Cloud Operations + Innovation (CO+I) Learning team. As a key member of our team, you will be responsible for delivering high-quality training to our IT technicians, ensuring they have the necessary skills and knowledge to support our cloud services.
Responsibilities
- Develop and deliver training programs that meet the needs of our IT technicians, including cloud computing, datacenter operations, and IT infrastructure.
- Collaborate with subject matter experts to create training content that is relevant, engaging, and effective.
- Deliver training sessions in-person and virtually, using a variety of delivery methods, including presentations, discussions, labs, and simulations.
- Use digitally enhanced instructor-led resources to deliver technology-based learning experiences that prepare our IT technicians for local qualifications.
- Apply classroom management techniques to reinforce learning and ensure content and concepts are understood and aligned with operational goals.
- Monitor the progress of learners and provide feedback to ensure they are meeting the required standards.
- Participate in hands-on lab activities to further build upon learning and provide course content feedback to the broader Learning Team.
Requirements
- Bachelor's Degree in Computer Science, Information Technologies, System Engineering, or related field, and 2+ years of experience in IT training and development.
- OR equivalent experience.
- Proficiency in verbal and written communication in both English and French is required for this role.
- Ability to meet Microsoft, customer, and/or government security screening requirements, including a background check and reliability status screening.
Preferred Qualifications
- Bachelor's Degree in Computer Science, Information Technologies, System Engineering, or related field, and 4+ years of experience in IT training and development.
- CompTIA certifications, Cisco Certified Network Associate (CCNA), Enterprise Product Integration (EPI) certifications, or equivalent.
- Azure certifications, Microsoft 365 certifications, or equivalent.
- Microsoft Certified Trainer (MCT) Certification.
- Minimum 3 years' experience in Datacenter & IT Operations across various functions and College or university degree, US Armed Services Honorable Discharge, or additional 2+ years' experience.
What We Offer
- Industry leading healthcare
- Educational resources
- Discounts on products and services
- Savings and investments
- Maternity and paternity leave
- Generous time away
- Giving programs
- Opportunities to network and connect
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