Expert Technical Training Specialist
2 days ago
Job Summary:
This role involves delivering high-quality technical training to ensure the efficient repair and maintenance of Cummins products and systems.
Key Responsibilities:
- Training Delivery: Provide instructor-led training sessions for distributor, dealer, and customer service personnel to enhance their technical skills and knowledge.
- Technical Support: Offer support to technicians and service personnel on products, policies, systems, and tools to ensure seamless service delivery.
- Training Development: Develop expertise through train-the-trainer sessions and maintain up-to-date training materials to meet business needs.
- Evaluation and Improvement: Evaluate training effectiveness with participant feedback and field performance data to drive continuous improvement initiatives.
Qualifications:
This position requires a college or university degree or equivalent technical experience. Additionally, intermediate-level relevant work experience is necessary, including experience in service. The ideal candidate will be fluent in both French and English, with 85% of the training conducted in French and 15% in English.
Competencies:
- Action-oriented: Taking on new opportunities and challenges with energy and enthusiasm.
- Communicates effectively: Developing multi-mode communications that convey a clear understanding of different audiences' unique needs.
- Drives results: Consistently achieving results even under challenging circumstances.
- Ensures accountability: Holding self and others accountable to meet commitments.
- Instills trust: Gaining confidence and trust through honesty, integrity, and authenticity.
- Organizational savvy: Maneuvering comfortably through complex organizational dynamics.
- Plans and aligns: Planning and prioritizing work to meet commitments aligned with organizational goals.
- Self-development: Actively seeking new ways to grow and be challenged using formal and informal development channels.
- Situational adaptability: Adapting approach and demeanor in real-time to match shifting demands.
- Training delivery: Instructing learners to engage and adjust to individual and group needs.
- Values differences: Recognizing the value of diverse perspectives and cultures.
Salary: $80,000 - $100,000 per annum, depending on experience, plus a relocation package and benefits.
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