Customer Success Team Leader
4 weeks ago
The Customer Success team supports the client's adoption and continued success with The Achievers Employee Experience PlatformTM. This team partners with clients to develop long-term relationships, providing service support to ensure the success of their Employee Experience programs. Technology can transform the way companies interact with their employees, and our Customer Success team helps companies of all sizes do just that. Customer Success takes the Achievers product and turns it into client solutions around employee engagement, driving results, and social communication. We are currently seeking a dynamic and creative Manager, Customer Success to join our Customer Success team for a contract term.
Responsibilities:
Recruit, develop, and guide a team of Customer Success Managers. Provide direct oversight of staff executing all aspects of the Customer Success team's responsibilities. Lead in delivering and evolving the Achievers' Customer Experience that is so highly regarded. Be accountable for forecasting and achieving quarterly/annual targets by growing and retaining the existing account base; maintaining world-class customer satisfaction and retention rates. Implement initiatives to drive software usage as a Daily Habit across our client base. Develop and communicate organizational objectives; inspire and motivate team members to achieve results. Engage cross-department resources to support the team in delivering seamless, high-quality technology solutions to clients. Actively work to streamline processes to support scaling the Achievers organization for rapid growth. Be an Employee Success Advocate.Qualifications:
Preferably have relevant experience in the Human Capital Management (HCM) industry and SaaS solutions. A Bachelor's degree in an appropriate field from an accredited college/university. A proven track record of success over 7+ years contributing to the success of and/or leading teams of results-oriented Account Management/Customer Success/Sales professionals. Experience working in a fast-paced, constantly changing, rapidly growing environment. Exceptional communication and interpersonal skills, with a demonstrated ability to manage large enterprise clients. Why you'll love working at Achievers: We are passionate about disruptive technology that's rooted in science, research, and data. We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, for technical excellence, and for our outstanding workplace culture. We foster an environment of connection, security, and community. You'll feel at home, without reservation. We believe in moving quickly, failing fast, and adapting to change. We enjoy coming to work every day because we believe in our product and love our culture. We're committed to achieving excellence in everything we do. Achievers does not offer employment to prospects without first ensuring that qualified candidates speak directly with the hiring manager and a member of our HR team. All qualifications will be done face-to-face, whether that is in person or over Zoom. Achievers does not send out offers of employment without meeting candidates and does not offer employment via text. If you are requested for any personal information via text and/or without having met a member of our hiring team in person, please disregard. Our employees are a diverse and inclusive team of passionate, hardworking individuals. Achievers is committed to creating an environment where our employees can do the best work of their lives. We encourage all qualified candidates to apply to join our A-Player family. Accommodations are available on request for candidates taking part in all aspects of the selection process. Achievers is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.-
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