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Customer Success Team Lead

2 months ago

Toronto, Ontario, Canada Tipalti Full time

Join Tipalti's Customer Success Team

About the Role

We are seeking an experienced Customer Success Manager to lead our growing Customer Success Team. As a key member of our organization, you will be responsible for driving business growth and customer satisfaction.

Key Responsibilities

  • Develop and execute strategies to drive customer adoption and retention
  • Lead a team of Customer Success Managers to achieve business objectives
  • Collaborate with cross-functional teams to identify and address customer needs
  • Monitor and analyze customer health and develop plans to improve
  • Provide exceptional customer service and support

Requirements

  • 5+ years of experience in Customer Success or a related field
  • Proven track record of driving business growth and customer satisfaction
  • Strong leadership and team management skills
  • Excellent communication and interpersonal skills
  • Ability to analyze data and develop insights

What We Offer

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment