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Front Desk Coordinator

2 months ago

St Thomas, Ontario, Canada COMFORT INN Full time
Job Summary

We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Comfort Inn. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring exceptional customer service and a smooth guest experience.

Key Responsibilities
  • Co-ordination and Scheduling: Co-ordinate activities with other departments to ensure seamless operations and efficient use of resources.
  • Work Scheduling and Procedures: Establish and maintain work schedules and procedures to ensure compliance with company policies and industry standards.
  • Problem-Solving and Technical Advice: Resolve work-related problems, provide technical advice, and recommend measures to improve productivity and product quality.
  • Guest Services: Assist guests with special needs and ensure their comfort and satisfaction.
  • Workforce Management: Co-ordinate, assign, and review work to ensure efficient use of resources and high-quality results.
  • Equipment Maintenance: Maintain the operation of computer systems, equipment, and machinery, and arrange for repairs to ensure business continuity and customer service delivery.
  • Supply Chain Management: Requisition materials and supplies as needed to maintain optimal inventory levels.
Supervisory Responsibilities

You will be responsible for supervising a team of 3-4 staff members, providing guidance, support, and coaching to ensure their success and growth.

Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 7 months to less than 1 year of experience in a similar role.
  • Computer and Technology Skills: Proficient in MS Outlook and other relevant software applications.
  • Security and Safety: Basic security clearance.
  • Work Conditions and Physical Capabilities: Ability to stand for extended periods and maintain attention to detail.
  • Personal Suitability: Excellent communication and interpersonal skills, with a strong focus on customer service and teamwork.
Benefits
  • Free Parking: Available on site.
  • Paid Time Off: Eligible for paid time off for volunteering or personal days.
  • Work Term: Permanent position.
  • Work Language: English.
  • Hours: 40 hours per week.