Front Desk Associate

1 month ago


St Catharines, Ontario, Canada Planet Fitness Full time

{"title": "Front Desk Associate Role", "description": "At Planet Fitness, we're passionate about creating a judgement-free environment where our members can achieve their fitness goals. As a Front Desk Associate, you'll play a vital role in delivering exceptional customer service and ensuring a seamless experience for our members and guests.

Responsibilities:

* Greet members and guests, providing a warm and welcoming atmosphere
* Assist with membership sign-ups, updates, and cancellations
* Resolve member concerns and escalate to a manager as needed
* Answer phones and respond to inquiries
* Perform retail transactions and drive sales goals
* Maintain a clean and safe environment, including exercise equipment and communal spaces

What We Offer:

* Free Black Card Membership
* Employee perks and discounts
* Engaging team-building competitions and social events

Requirements:

* 6-12 months of customer service experience preferred
* Must be 18 years of age or older
* Ability to pass a background check
* Willingness to become CPR/AED certified
* Basic computer proficiency

If you're passionate about delivering exceptional customer service and creating a judgement-free environment, we want to hear from you"}


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