Restaurant Operations Manager
3 hours ago
Job Summary:
The Shift Manager is a key role in delivering sales and profit results through profitability, Guest, people & operations. This position supports the Restaurant General Manager (RGM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service and people.
Responsibilities:
Profitability:
- Ensures all cash control and security procedures are followed (e.g. safe counting, cash drawers)
- Maintains inventory by performing Daily and Weekly inventory inspections
- Receives and reviews inventory truck orders
Guest:
- Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings
People:
- Provides coaching and feedback to Team Members to increase the restaurant team's capabilities and raise restaurant performance
Operations:
- Sets an example for Team Members by working hard to implement shift plan and drive operational results
- Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
- Motivates Team Members during shift on each of the workstations
- Reviews restaurant results to identify successes and areas for improvement
- Ensures that restaurant upholds operational and brand standards
Requirements:
* High School Diploma or GED required
* 1-2 years of previous quick service restaurant experience
* Demonstrated understanding of guest service principles
* Available to work evenings, weekends and holidays
* Ability to work long and/or irregular shifts as needed, for proper functioning of the restaurant
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