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Technical Support Specialist

2 months ago

Kelowna, British Columbia, Canada AECOM ELECTRIC LTD. Full time
Job Title: User Support Technician

We are seeking a highly skilled and experienced User Support Technician to join our team at AECOM ELECTRIC LTD. The successful candidate will be responsible for providing technical support to our users, ensuring that they have access to the necessary tools and resources to perform their jobs efficiently.

Key Responsibilities:
  • Provide technical support to users via phone, email, and in-person
  • Troubleshoot and resolve technical issues related to computer hardware, software, and network connectivity
  • Configure and maintain computer systems, networks, and peripherals
  • Develop and maintain technical documentation and knowledge base
  • Collaborate with other technical teams to resolve complex technical issues
Requirements:
  • 1-2 years of experience in a technical support role
  • Strong knowledge of computer hardware, software, and network protocols
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment