Guest Services Representative
7 days ago
Job Summary
We are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Marriott International. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.
Key Responsibilities
- Process guest check-ins, check-outs, room assignments, and room change/late check-out requests in a timely and efficient manner.
- Secure payment and activate/reissue room keys as needed.
- Verify and adjust billing for guests to ensure accuracy and fairness.
- Communicate with staff to ensure guests are aware of any issues or concerns.
- Clear departures in the computer system and coordinate with Housekeeping to track room status and guest concerns.
- File guest paperwork or documentation as required.
- Operate the telephone switchboard station and respond to guest calls, requests, and questions in a professional and courteous manner.
- Arrange transportation for guests and visitors as needed.
- Count and secure bank at the beginning and end of shift.
- Cash guest checks, process all payment types, vouchers, paid-outs, charges, and provide change.
- Notify Loss Prevention/Security of any reports of theft.
Requirements
- High school diploma or equivalent required.
- No related work experience required.
- No supervisory experience required.
- No license or certification required.
Marriott International is an Equal Opportunity Employer
We are committed to diversity and inclusion and welcome applications from qualified candidates of all backgrounds.
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