Guest Service Supervisor

1 month ago


Kitchener, Ontario, Canada Holiday Inn Express & Suites WaterlooSt. Jacobs Full time
Job Title: Guest Service Supervisor

We are seeking a highly skilled Guest Service Supervisor to join our team at Holiday Inn Express & Suites Waterloo/St. Jacobs. As a key member of our hospitality team, you will be responsible for ensuring exceptional guest experiences and providing leadership to our front desk staff.

Key Responsibilities:
  • Guest Services: Assist guests with special needs, coordinate room assignments, and ensure seamless check-in and check-out processes.
  • Team Leadership: Supervise and train front desk staff, providing guidance on job duties, safety procedures, and company policies.
  • Operations: Maintain the efficient operation of computer systems, equipment, and machinery, and arrange for repairs to ensure business continuity.
  • Materials and Supplies: Requisition materials and supplies as needed to maintain a well-stocked front desk.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a customer-facing role.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and attention to detail.
Working Conditions:

This is a permanent, full-time position with a 35-40 hour workweek. The ideal candidate will be able to work effectively in a team environment and provide excellent customer service in a fast-paced hotel setting.



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