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Guest Service Supervisor

2 months ago

Kitchener, Ontario, Canada Holiday Inn Express & Suites WaterlooSt. Jacobs Full time
Job Summary

We are seeking a highly skilled Guest Service Supervisor to join our team at Holiday Inn Express & Suites Waterloo/St. Jacobs. As a key member of our hospitality team, you will be responsible for ensuring exceptional customer experiences and leading a team of staff to deliver outstanding service.

Key Responsibilities
  • Assist guests with special needs and provide personalized support
  • Coordinate and review work assignments to ensure efficient operations
  • Hire and train staff in job duties, safety procedures, and company policies
  • Maintain computer systems, equipment, and machinery to ensure business continuity and customer service delivery
  • Requisition materials and supplies to support team operations
Requirements
  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience in a supervisory role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and under pressure
  • Attention to detail and organizational skills
Working Conditions

This is a permanent, full-time position with 35 to 40 hours of work per week. The work language is English.