Customer Service Representative
2 months ago
Job Summary
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Marriott International. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities
- Process guest check-ins, check-outs, room assignments, and room change/late check-out requests in a timely and efficient manner.
- Secure payment and activate/reissue room keys, ensuring accuracy and attention to detail.
- Verify and adjust billing for guests, ensuring all charges are accurate and up-to-date.
- Communicate with the housekeeping team to track room status and guest concerns, ensuring seamless service delivery.
- Operate the telephone switchboard station, answering and processing guest calls, requests, and questions in a professional and courteous manner.
- Run and check daily reports, contingency lists, and credit card authorization reports, identifying and resolving any discrepancies or issues.
- Supply guests with directions and information, ensuring they have a positive and enjoyable stay with us.
- Count and secure bank at shift beginning and end, maintaining the integrity of our financial systems.
- Cash guests' checks, process payment types, and provide change, ensuring accuracy and attention to detail.
- Notify Loss Prevention/Security of theft reports, maintaining a safe and secure environment for our guests and staff.
Requirements
- High school diploma or equivalent required.
- No related work experience necessary, but a strong desire to learn and grow with our team.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Excellent communication and interpersonal skills, with a focus on providing exceptional customer service.
- Ability to stand, sit, or walk for extended periods, with occasional lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds.
Marriott International is an Equal Opportunity Employer
We are committed to creating a diverse and inclusive work environment, where all employees feel valued, respected, and empowered to succeed. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.
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