Guest Service Supervisor

2 months ago

Kitchener, Ontario, Canada Holiday Inn Express & Suites WaterlooSt. Jacobs Full time
Job Summary

We are seeking a highly skilled Guest Service Supervisor to join our team at Holiday Inn Express & Suites Waterloo/St. Jacobs. As a key member of our hotel operations team, you will be responsible for ensuring exceptional customer experiences and leading our front-line staff to deliver outstanding service.

Key Responsibilities
  • Guest Services: Assist guests with special needs, ensuring their stay is comfortable and enjoyable.
  • Team Leadership: Coordinate, assign, and review work for our front-line staff, providing guidance and support to ensure seamless service delivery.
  • Staff Development: Hire, train, and develop staff in job duties, safety procedures, and company policies, promoting a culture of excellence.
  • Operational Efficiency: Maintain the operation of computer systems, equipment, and machinery, ensuring business continuity and customer service delivery.
  • Supply Chain Management: Requisition materials and supplies, ensuring timely delivery and minimizing disruptions.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a similar role.
  • Supervision: 3-4 people.
  • Computer and Technology Knowledge: Proficient in MS Outlook and MS Excel.
  • Work Conditions and Physical Capabilities: Ability to work in a fast-paced environment, attention to detail, and work under pressure.
  • Personal Suitability: Accurate, client-focused, efficient interpersonal skills, excellent oral and written communication, flexibility, initiative, organized, and a team player.

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