Front Desk Operations Manager
2 weeks ago
About Aragon Hospitality Ltd.
Aragon Hospitality Ltd. is a leading provider of luxury accommodations and exceptional customer experiences. Our team is dedicated to delivering unparalleled service and creating lasting memories for our guests.
Job Summary:
We are seeking a highly skilled and experienced Front Desk Manager to join our team at Aragon Hospitality Ltd. As a key member of our operations team, you will be responsible for ensuring seamless guest experiences, managing front desk operations, and providing exceptional customer service.
Key Responsibilities:
- Front Desk Duties:
- Greet and welcome guests upon arrival with a friendly and professional demeanor.
- Manage check-in and check-out procedures efficiently.
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
- Process reservations, cancellations, and modifications accurately.
- Assist with billing and payment transactions.
- Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
- Address and resolve guest complaints and issues promptly and effectively.
- Train part-time front desk staff.
- Hotel Management:
- Assist the Hotel Manager in daily operations and decision-making.
- Supervise and manage hotel staff in the absence of the Hotel Manager, ensuring all departments operate smoothly.
- Coordinate with various departments to maintain high standards of service and guest satisfaction.
- Marketing & Promotion:
- Work closely with the marketing department to promote the hotel and restaurant through various marketing initiatives and events.
- Maintain engaging social media content to boost the hotel's online presence.
Qualifications:
- Hospitality Management Diploma, Business Administration, or a related field is preferred.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proficiency in hotel management software and social media platforms.
- Ability to handle stressful situations and resolve conflicts effectively.
- Strong organizational and multitasking abilities.
- Creative mindset with a passion for marketing and social media.
Working Conditions:
- Flexibility to work various shifts, including evenings, weekends, and holidays.
Compensation:
- Comprehensive benefits package including health and dental care.
- Opportunities for professional development and career advancement.
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