Front Desk Operations Manager

2 weeks ago


Esquimalt, British Columbia, Canada Aragon Hospitality Ltd. Full time
Job Title: Front Desk Manager

About Aragon Hospitality Ltd.

Aragon Hospitality Ltd. is a leading provider of luxury accommodations and exceptional customer experiences. Our team is dedicated to delivering unparalleled service and creating lasting memories for our guests.

Job Summary:

We are seeking a highly skilled and experienced Front Desk Manager to join our team at Aragon Hospitality Ltd. As a key member of our operations team, you will be responsible for ensuring seamless guest experiences, managing front desk operations, and providing exceptional customer service.

Key Responsibilities:

  • Front Desk Duties:
    • Greet and welcome guests upon arrival with a friendly and professional demeanor.
    • Manage check-in and check-out procedures efficiently.
    • Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
    • Process reservations, cancellations, and modifications accurately.
    • Assist with billing and payment transactions.
    • Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
    • Address and resolve guest complaints and issues promptly and effectively.
    • Train part-time front desk staff.
  • Hotel Management:
    • Assist the Hotel Manager in daily operations and decision-making.
    • Supervise and manage hotel staff in the absence of the Hotel Manager, ensuring all departments operate smoothly.
    • Coordinate with various departments to maintain high standards of service and guest satisfaction.
  • Marketing & Promotion:
    • Work closely with the marketing department to promote the hotel and restaurant through various marketing initiatives and events.
    • Maintain engaging social media content to boost the hotel's online presence.

Qualifications:

  • Hospitality Management Diploma, Business Administration, or a related field is preferred.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in hotel management software and social media platforms.
  • Ability to handle stressful situations and resolve conflicts effectively.
  • Strong organizational and multitasking abilities.
  • Creative mindset with a passion for marketing and social media.

Working Conditions:

  • Flexibility to work various shifts, including evenings, weekends, and holidays.

Compensation:

  • Comprehensive benefits package including health and dental care.
  • Opportunities for professional development and career advancement.


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