Customer Experience Representative

6 months ago

Esquimalt, Canada Monk Office Full time

Monk Office Supply is a family-owned Vancouver Island company that has been in operation for over 73 years. Over the years we’ve grown to offer more than commercial office supplies:

- we design and install workspaces of all sizes;
- outfit customers with front-of-the-line technology;
- support businesses of all sizes with our managed IT solutions;
- our copy centres offer an impressive array of services from business cards to posters to book binding;
- we offer a large selection of boutique and luxury stationery available in our retail stores and online;
- and with the addition of Island Blue Art & Framing, we now offer a huge range of fine art supplies to our thriving community of artists.

To say we are passionate about what we do is an understatement - we seek to be the best in all aspects of outfitting our customers with the tools they need to succeed at work, at home, and at school. We are an award-winning locally owned and operated certified green business, and we want you to join our team

At Monk, we recognize that each of our team members plays a vital role in the operation and success of our business. Our vibrant and inclusive teams reflect our core values both at work and in the community by:

- Creating **Amazing Customer Experiences** through a genuine passion for customer service
- Have a **Thirst to Learn** continuously through new product knowledge, training and bringing your ideas for customer improvements.
- **Respect for the Team** by acting with integrity and supporting meaningful customer and Team Member relationships.
- **Make a Difference** by being proactive, responsive, and flexible.
- **Love our Planet** by participating and contributing to our sustainable business practices within Monk and our communities.

We also offer several perks for our Team Members:

- **Team Member Pricing** - All team members have an account with Monk Office and are offered exclusive pricing on every single item we sell. Own what you love, and love what you sell
- **School Supplies** - To start the school year off on the right foot, every year during Back-to-School our Team Members with school-age children are offered $25 per child worth of school supplies absolutely free If you don’t have a child but know one who could benefit, you can nominate one to receive your credit.
- **Extended Benefits - **Team Members who work 30+ hours per week are eligible to enroll in our Life Insurance, AD&D, Long Term Disability, Health, Prescription, Paramedical, and Dental coverage. We also offer an Employee Assistance Program to help support our TM’s mental and emotional health as well as their physical health - you matter to us
- **Employee Referral Program** - You can receive a $150 referral bonus for anyone you send our way who joins our team and stays past their three-month probation period.
- **Discounted Bus Pass** - Sign up for a reduced rate monthly UMO pass with BC Transit (Currently available in Victoria only)
- **Volunteer on Us** - Take up to 8 hours paid per year to volunteer and support your community.
- **Tenure Recognition** - We recognize that all lengths of service are exciting, and that some years are extra special and deserving of celebration.
- **Environmentally Conscious Workplace - **Feel proud to know that Monk Office is a green employer and we’re always working on eco-improvements. Join our Eco Team and bring your sustainable ideas
- **Flexible Schedules -** We understand people have lives outside of work, and while the majority of work is expected to take place in the office, we can support some remote work and flexible start/end times within core business hours.

**We are looking for a full-time, permanent Customer Experience Team Member.**

Our Customer Experience Team is our essential front-line team who provides the personalized care that Monk Office is known for delivering in all interactions. They understand the needs and concerns of people and are available by phone or online chat - we don’t leave something as precious as our customer base to AI bots They help grow sales and support our sales team with their in-depth product knowledge and suggesting replacements/upsells.

If you thrive when you are engaging with other people, enjoy customer-facing roles and developing relationships with people, this may be the position for you

**Who you are**:

- You have 1+ years experience in customer service or a similar role such as sales, logistics, call centre, and/or data entry
- You have a professional and pleasant demeanour
- You have an eye for detail and accuracy
- Follow-up and follow-through are as natural as breathing to you
- You have a “Yes, I can” attitude
- You have strong written and verbal communication skills
- You are a multi-tasker
- You can handle a high volume of incoming calls and requests
- You are curious and inquisitive - you love to find out more and know how to ask questions to get details that provides an amazing experience for people
- You are willi

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