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Head of Sales for Hospitality
3 months ago
At Kaizen Lab Inc., we are committed to delivering an exceptional standard of service and quality products. Our success relies on having the finest talent to achieve this level of excellence. We emphasize comprehensive training and offer a robust benefits package, competitive salaries, and opportunities for professional growth and advancement. At Kaizen Lab Inc., our focus is on our people.
About Kaizen Lab Inc.
As a leader in the hospitality sector, Kaizen Lab Inc. aims to Craft Unforgettable Experiences centered around comfort, outstanding guest service, and meticulous attention to detail. Our portfolio includes premier properties that provide a unique escape from everyday life, offering personalized services and engaging hospitality.
The Role
We are excited to announce a unique opportunity for a Head of Sales. This position will oversee and manage all sales-related activities within our hospitality division, aiming to achieve revenue, profitability, and customer satisfaction objectives. The successful candidate will collaborate closely with the Chief Hospitality Officer, General Managers, Revenue Management, and Marketing Teams to formulate strategies that enhance product visibility and boost hotel sales.
Key Responsibilities
- Contribute to the formulation of the hotel's business strategies.
- Design and execute sales strategies that align with the hotel's objectives.
- Regularly monitor progress and adapt strategies as necessary.
- Collaborate with the Executive Team to develop the annual budget.
- Foster teamwork through clear and effective communication.
- Ensure that client and guest service standards are upheld through inter-property communication.
- Work towards ensuring hotels meet or exceed financial targets.
- Promote, document, track, and report on company cross-selling initiatives.
- Utilize the company profile database to identify key geographic areas for outreach while maintaining relationships with existing travel agent accounts.
- Organize appreciation events for travel agents during slower periods.
- Assist in creating and implementing promotional packages for both internal and external audiences.
- Implement business development practices aimed at attracting new clientele and systematically conduct sales calls to secure business opportunities.
- Participate in and contribute to bi-monthly revenue and sales meetings.
- Develop, update, and maintain accountability for the sales strategy and strategic plan in collaboration with the Chief Hospitality Officer and General Managers.
- Lead on-property sales initiatives to cultivate long-term, value-based relationships with customers, enabling the achievement of sales objectives.
- Maintain and enhance corporate incentive programs through various channels.
- Adhere to and promote hotel standards among guests and colleagues.
- Attend various events to promote the Kaizen Lab Inc. brand.
- Evaluate and enhance property participation in diverse sales channels, market sales, and electronic lead generation.
- Support the operational aspects of business transactions, including proposal generation, contract writing, and client correspondence.
Who You Are
- Possess a strong commercial awareness and business insight.
- Understand the connection between sales and profitability.
- Exhibit exceptional customer service skills and attention to detail.
- Demonstrate strong negotiation skills with a proven ability to close sales.
- Communicate effectively in writing and verbally, maintaining a professional and friendly demeanor.
- Have outstanding interpersonal skills, capable of effective collaboration both internally and externally.
- Be self-motivated with a sense of urgency, providing timely responses to clients and colleagues.
Qualifications
- A diploma or degree in Business or Hospitality Management is preferred.
- 3 to 5 years of experience in hotel sales or a similar environment is preferred.
What We Offer
- Competitive base salary.
- Annual bonus program.
- Retirement savings with company matching.
- Health, vision, and dental benefits.
- Wellness and fitness programs.
- Employee family assistance program.
- Opportunities for growth and professional development.
- Discounts at all Kaizen Lab Inc. locations and local services.
