Healthcare Engagement Coordinator

4 weeks ago

Mississauga, Ontario, Canada 837 GlaxoSmithKline Inc. Full time

*Important notice: Only candidates currently residing in Canada with the legal right to work will be considered.

Are you interested in becoming a vital part of a strategic team dedicated to ensuring effective and compliant interactions with Health Care Providers (HCP), External Experts (EE), and Health Care Organizations (HCO) globally? The Healthcare Engagement Coordinator plays a crucial role in managing the engagement process within our operational service hub. This position is essential in collaborating with various departments to uphold GSK's commitment to adhering to both internal and external regulations governing the engagement of HCPs, EEs, and HCOs. There are two positions available. Could this be the right opportunity for you?

Key Responsibilities:

Leverage existing systems and methodologies to ensure effective, consistent, and compliant delivery of engagements with Health Care Organizations, Health Care Providers, and External Experts.

Responsibilities include, but are not limited to:

Enhancing and maintaining current processes to support ongoing business needs, ensuring that both systems and processes remain effective amidst changing internal and external landscapes. Supporting specific core engagement processes for GSK Pharmaceuticals and ViiV Healthcare.

Additional Duties:

Oversee core engagement processes tailored to enterprise Health Care Organizations, Health Care Providers, and External Expert requirements, aligned with GSK's Code of Practice and Standard Operating Procedures (SOP). Provide operational support services for therapy-aligned engagements involving Health Care Organizations, Health Care Providers, and External Experts for local and cross-border activities as necessary. Ensure timely resolution of customer inquiries. Guarantee compliant travel arrangements for Health Care Providers and External Experts in accordance with GSK policies. Maintain documentation compliance and retention standards. Assist in delivering quality frameworks and support quality assurance audits. Foster a culture of continuous improvement through regular reviews of end-to-end processes. Contribute to the development of training programs and materials to meet staff training needs. Ensure timely payments to Health Care Organizations in accordance with GSK payment protocols. Adhere to quality monitoring frameworks to assure senior management of compliance with internal standards and external regulatory requirements.

Basic Qualifications:

Experience in the pharmaceutical industry. Familiarity with R&D clinical development and/or medical affairs. Background in technical support roles. Experience in project coordination or management. Ability to collaborate effectively with stakeholders across various functions and regions. Self-motivated and capable of working within a highly matrixed global team. Educational background in Business Administration, Project Management, or related fields. Minimum of 1 year of experience in project coordination or administrative roles. Proficient in English. Knowledge of Microsoft Office Suite.

Why Choose GSK?

GSK is a global biopharmaceutical company with a mission to unite science, technology, and talent to advance healthcare. We are committed to preventing and treating diseases through innovative vaccines and medicines, focusing on key therapeutic areas such as infectious diseases, HIV, respiratory conditions, and oncology.

Our success is driven by our people. We strive to create an environment where individuals feel inspired, valued, and included, fostering personal growth and well-being. If you share our vision, consider this opportunity to contribute to our mission.

Important Notice to Employment Agencies:

GSK does not accept referrals from employment agencies regarding the vacancies posted on this site without prior written authorization. All agencies must contact GSK's human resources department to obtain such authorization before referring any candidates.

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