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Strategic Engagement Coordinator
2 months ago
Job Summary:
The Strategic Engagement Coordinator will be responsible for ensuring the smooth and compliant engagement of Health Care Providers, External Experts, and Health Care Organizations across the globe. This role will involve utilizing existing systems, tools, and ways of working to enable effective, consistent, and compliant delivery of engagements.
Key Responsibilities:
- Maintain and enhance existing processes to support the continued business, ensuring that both systems and processes remain fit for purpose within a changing external and internal environment.
- Support specific core Health Care Provider/External Expert and Health Care Organization Engagement processes for GSK Pharmaceuticals and ViiV Healthcare.
- Deliver operational support services to support specific therapy-aligned Health Care Organization, Health Care Provider, and External Expert engagements for local and cross-border/above country-sponsored activity as required.
- Ensure customer queries are dealt with in a timely manner.
- Ensure Health Care Provider/External Expert travel is booked compliantly in line with GSK policy.
- Maintain documentation compliance and retention to required standards.
- Assist in the delivery of level 1 quality framework (checklists) and support of QA audits (level 2-3).
- Support a culture of continuous process improvements through regular end-to-end process reviews.
- Provide input into the design of appropriate training programs and materials to support all staff training needs.
- Ensure payments to Health Care Organizations are paid on time in accordance with GSK payment processes.
- Adhere to quality monitoring frameworks to assure senior management of the delivery of Health Care Organization payments and TOV activities in accordance with internal standards and external regulatory and legal requirements.
Requirements:
- Pharma industry experience.
- Knowledge of R&D clinical development and/or medical affairs.
- Technical support specialists experience.
- Project coordination/management experience.
- Ability to work effectively with stakeholders across multiple functions and geographies to deliver a consistent approach.
- Self-motivated; works as part of a highly matrixed global team.
- Studies in Business Administration, Project Management, or similar careers.
- 1+ years of experience in projects coordination or administrative roles.
- English level: advanced.
- Microsoft Office knowledge.
