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Customer Support Coordinator

3 months ago

St John's, Newfoundland and Labrador, Canada Rentokil Initial Full time

About Rentokil Initial Rentokil Initial is a premier pest management service provider dedicated to the property management industry. Our certified professionals utilize cutting-edge technologies to protect countless residences and businesses across the nation.

We are seeking a Customer Support Coordinator to assist our residential and commercial clientele. In this position, you will collaborate closely with Branch Managers, Technicians, and Support Services team members to ensure outstanding customer satisfaction. Key responsibilities include managing contracts and jobs, providing client portal assistance, processing invoices, and addressing customer inquiries and concerns. The ideal candidate will possess exceptional customer service abilities, effective troubleshooting skills, and the capacity to foster positive relationships.

Key Responsibilities:

  • Manage customer communications regarding service and billing inquiries
  • Provide Home Inspection leads to eligible customers
  • Identify customer requirements and promote products to drive revenue
  • Efficiently resolve customer issues
  • Maintain strong customer relationships
  • Utilize computerized systems for data collection
  • Initiate outbound customer service calls
  • Respond to messages in a timely manner
  • Perform additional tasks as assigned

Qualifications:

  • Minimum of 2 years of administrative experience
  • Proficient in Microsoft Word, Excel, and PowerPoint
  • Familiarity with Google Suite
  • Ability to learn and navigate multiple computer systems
  • Strong attention to detail
  • Excellent verbal and written communication skills
  • High School Diploma required
  • College Diploma or University Degree preferred

What We Offer:

  • Competitive salary and performance incentives
  • Comprehensive Medical, Dental, and Vision benefits
  • Employer-matched retirement savings program
  • Paid sick leave and vacation days
  • Short and long-term disability coverage
  • Life Insurance options
  • Potential for commission bonuses
  • Commitment to equal opportunity employment

If you are eager to be part of a dynamic team and provide exceptional customer service, we encourage you to consider this opportunity.