Sales Support Coordinator

4 weeks ago


St John's, Newfoundland and Labrador, Canada Wyndham Hotels & Resorts Full time

Wyndham Hotels & Resorts is seeking a Sales Support Coordinator to join our team in a dynamic role that requires excellent communication and organizational skills.

About the Role

The Sales Support Coordinator will provide crucial assistance to our sales team and customers, helping to drive revenue growth and improve the overall customer experience. Key responsibilities include supporting sellers by handling activities across the sales process, processing bookings, and collaborating with internal teams to achieve sales goals.

Key Responsibilities
  1. Receiving and responding to inbound requests from sellers and clients via email and phone
  2. Sending emails to sellers, clients, and hotels via Salesforce and Outlook
  3. Processing urgent incoming opportunities and completing bookings within strict service levels
  4. Sourcing hotel locations for Extended Stay or Project requests
  5. Completing modifications to or cancelling of bookings
  6. Using multiple reservation systems to move check out dates or make other modifications
  7. Engaging with hotels to push reservations through on sold out properties
  8. Ensuring IATA and Corporate IDs are attached to all reservations required
  9. Creating and running reports for investigating bookings to ensure accuracy of all data
  10. Collaborating with the Wyndham Commissions team for account consolidation
  11. Completing additional administrative functions as required by the GSO Team or Account
Requirements

To be successful in this role, you will need:

  • Ability to work through company-provided training and self-paced training
  • Ability to multi-task and prioritize tasks effectively
  • Excellent verbal and written communication skills
  • Computer proficiency and knowledge of Microsoft Office Suite
  • Knowledge of Salesforce, Sabre, Synxis, and Opera is an asset
  • One year of sales experience, preferably in the hospitality industry
About Wyndham Hotels & Resorts

Wyndham Hotels & Resorts is the world's largest hotel franchising company, with approximately 9,200 hotels across over 95 countries. We offer a unique culture of diversity, equity, and inclusion, and provide opportunities for career growth and development. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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