Sales Support Coordinator

2 weeks ago

St John's, Newfoundland and Labrador, Canada Wyndham Hotels & Resorts Full time

Wyndham Hotels & Resorts is a leading hospitality company seeking a skilled Sales Support Coordinator to join our team in Saint John, New Brunswick.

About the Role

The Sales Support Coordinator will provide critical assistance to our sales team and customers, enabling revenue growth and exposure across the sales process. Key responsibilities include supporting sellers, handling activities across the sales process, and collaborating with customers, hotels, and internal teams to drive new sales.

Key Responsibilities
  1. Receiving and processing inbound requests from sellers and clients via email and phone
  2. Sending emails to sellers, clients, and hotels via Salesforce and Outlook
  3. Processing urgent incoming opportunities and completing bookings within strict service levels
  4. Sourcing hotel locations for Extended Stay or Project requests
  5. Completing modifications to or cancelling of bookings
  6. Using multiple reservation systems to move check out dates or make other modifications
  7. Engaging with hotels to push reservations through on sold out properties
  8. Ensuring IATA and Corporate IDs are attached to all reservations required
  9. Creating and running reports for investigating bookings to ensure accuracy of all data
  10. Collaborating with the Wyndham Commissions team for account consolidation
  11. Completing additional administrative functions as required by the GSO Team or Account
Requirements

To be successful in this role, you will need:

  • Ability to work through company-provided training and self-paced training
  • Ability to multi-task
  • Excellent verbal and written communication skills
  • Computer proficiency
  • Knowledge of the travel industry is a plus
Education and Experience

Education: High School Diploma

Practical knowledge of Microsoft Office Suite, Microsoft Tools

Knowledge of Salesforce, Sabre, Synxis, and Opera is an asset

One year of sales experience, preferably in the hospitality industry

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