Customer Service Coordinator

1 week ago

St John's, Newfoundland and Labrador, Canada Executive Aviation Full time

Are you a leader who's focused on helping your team succeed? We're looking for someone with deep airline experience and a passion for delivering exceptional customer service. As a Customer Service Coordinator, you'll lead and coordinate the above-wing experience for our Customer Service team at the St. John's International Airport base.

This role requires you to schedule our team of Customer Service Agents, plan and order supplies, and liaise with airline partners and team members. You'll also be responsible for reviewing flight logs, tracking passenger counts, and attending airport meetings with our Station Manager.

We offer a competitive salary range of $21.25-$26.70/hour, comprehensive health benefits, and fantastic travel perks. If you're a people-focused leader with a passion for customer service, we'd love to hear from you.

Responsibilities:

  • Schedule Customer Service agents
  • Check for updates from OCC and report to the proper airport authorities
  • Review flight logs to ensure all billable items have been captured
  • Track passenger counts for monthly airport submission and review with Station Manager
  • Attend airport meetings with Station Manager
  • Update IFIDS
  • Meet with local Station Manager to discuss employees or operational challenges
  • Complete daily ops logs in Vortex
  • Ensure all baggage deliveries have been completed
  • Weekly passenger numbers to airport for the following week
  • Ensuring international packages are prepared and stocked
  • Complete the shift planning board
  • Work positively with airline crew
  • Ability to work outside in all types of weather
  • Update Monthly information and tips board
  • Ordering of airline specific stock
  • Handling of lost and found items based on airline specific procedures
  • Other duties as assigned

Qualifications:

  • 2 years' Counter Agent experience, with gradual increase in responsibilities is an asset
  • A RAIC/Security Clearance pass
  • Strong customer service skills
  • Great attention to detail
  • Previous experience managing/building a schedule would be an asset

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